Small and medium-sized businesses turn to virtual reception not only to save money, but also to gain more time. The benefits of virtual reception can be experienced full time or just as a backup. Making the decision between the two isn’t always easy. Here are some of the differences to consider.
Full Time Virtual Reception
Choosing full time virtual reception provides many benefits. If you don’t have a receptionist answering the phones, this solution will save you money compared to full time, in-house reception. Your business can experience many benefits with full time virtual reception.
You won’t have to worry about answering the phones any longer if you choose the full time option. All your incoming calls will be turned over to a team of virtual receptionists with professional training. This makes it possible to provide the best customer service at a low cost.
Back Up Virtual Reception
For some businesses, using a virtual receptionist service as a backup is a great way to go. This type of service can cover breaks, vacations, sick days, busy seasons and more. If you need a service to ensure your business continues to run smoothly, a virtual receptionist can make all the difference.
Which Best Suits for Your Needs?
The battle between full time and back up virtual reception should have an easy solution for your business. Choosing the one that fits best for your company is very necessary. Here are a few factors to consider:
- Do you have a full time receptionist? – If you do, you may want to use virtual reception as a backup instead of full time.
- Are you a start-up business? – Start-ups tend to need a full time receptionist and tend to have a tight budget. Full time virtual reception fits very well with start-up companies.
- Do you have a busy season? – Sometimes, you need a full time virtual receptionist to take the pressure off during the busy season.
- How large is your budget? – Even with a tight budget, you can use virtual reception to provide a full time person for your incoming calls.
There are many factors to consider from the budget to the call volume to the benefits you prefer. Whether you want a full time virtual receptionist service to help ensure your company never misses a beat or you just need a backup plan to fill in the gaps, this type of service can make a huge difference.
Why Virtual Reception?
Small to medium-sized businesses need all the help they can get, especially in the start-up phase. Often, owners are stretched thin, wearing multiple hats and cannot afford to be interrupted or miss a phone call. You can have it both ways with virtual reception.
There’s no reason to worry about missing any potential business calls or trying to work through multiple interruptions. With virtual reception, whether full time or as a backup, you can get just what you need for your small business.