Voicemail has become something that’s simply not as convenient as it once was. Many people don’t leave voicemails anymore and the modern mobile etiquette for voicemail is not to leave one unless its an emergency. With so many people avoiding voicemail, you cannot afford to have business calls sent to voicemail.
Statistics About Voicemail
After looking into how much voicemail is actually being used, Vonage reported there is about an 8% decrease in Voicemail usage each year. They also reported that only about 14% of the people receiving voicemails actually check the message. Some corporate voicemail boxes even warn callers that their call may not be retrieved anytime soon.
Should You Count on Voicemail?
Voicemail still has its place, but it should not be counted on. Since about one-third of the callers sent to voicemail won’t leave a message, its important to keep the number of callers going to voicemail to the absolute minimum.
This may seem like a difficult task, but every critical call you miss could mean your company loses out on profits. When a new customer or existing customer is sent to voicemail, they are left waiting for a response. Assuming you actually check your voicemail, you may get back to them the same day or within a few days, but this has become quite rare.
The worst part about voicemail is that its limited. Once your callers fill the space you have available, they won’t even be able to leave you a message. Imagine how you would feel if you called a business and were interested in their product or service, but were sent to a full voicemail box. Would you really want to keep calling them until you could leave a message or get a live person on the line?
Using a Virtual Receptionist Service Instead
You have many options when it comes to how you handle your incoming phone calls. You can have them sent to voicemail when you’re not available, use an answering service (which is about the same as voicemail) or you can have a receptionist available to answer the phone.
Many businesses opt for voicemail or an answering service because of the cost of a full-time receptionist. However, with a virtual receptionist service you don’t have to spend as much as an in-house receptionist will cost and you can avoid sending customers to voicemail. No longer will you have to worry about losing very important client calls because you’re not available. This can help save you time and allow you to take advantage of turning more callers into buyers.
When you choose a virtual receptionist service, you will have a live person answering every call. The only calls that will end up in a voicemail box will be the ones you specifically ask to have forwarded to your voicemail box. Even when this does happen, you will have this message also sent to your email, so that you will know how important it is for you to get back to the caller. If its important you can call them back immediately.
As a business, you cannot take the chance of having callers forwarded to a full voicemail box. Instead, you can provide the personal touch of having someone ready to answer your calls, even when you’re not available.