Maybe it’s time for your company to hire or replace a receptionist. When this time comes, you need a solution that will not only be dependable, but also affordable.
Paying a full time receptionist can be expensive. Often, businesses ask them to do more than just answer phones because of the expense. However, this can become distracting and lead to an employee doing mediocre work in all areas.
Whether you’re a start-up company or you’ve been in business for decades, a receptionist can make a difference. You certainly don’t want somebody answering your phone that doesn’t do a great job. Mediocre won’t cut it and there’s a way to hire the most professional receptionist possible.
Go Virtual for Better Service
If your business depends on great customer service to retain clients and give you an edge over the competition, a virtual receptionist is the best way to go. Every business needs great customer service, and the right virtual receptionist service will provide a team of friendly, professional and highly trained receptionists to handle all of your incoming calls.
The business world is moving towards outsourcing specialized services to experts, and virtual receptionists are experts in their field. They will not only provide the most professional and friendly greeting possible, but they can also set appointments, take orders, make call backs, deliver messages, answer questions and more.
Do you have the Money for an In-house Receptionist?
You may be able to shell out about double minimum wage for your receptionist. However, there’s more to it than just giving your receptionist a fair wage. You have to offer benefits, in most cases, as well. Overall, the cost of an in-house, full time receptionist can end up close to $40,000 per year.
This is quite a bit to pay for someone to answer your phones, take a few appointments, transfer calls, take orders and make a few callbacks for you. Not all businesses can afford this type of salary, which means you might be tempted to offer a cheaper wage and only use your in-house receptionist on a part time basis.
This may seem like a good idea to cut costs, but it can still cost you between $18,000 and $30,000 per year. This isn’t very affordable either, especially for a start-up business, smaller business or those not used to paying a salary for an in-house receptionist.
A Cost-Effective Solution with Professional Credentials
As you interview for the position, you may realize most of the applicants are either over qualified or under qualified. This means they are either desperate for a job or will require training and re-training.
Of course, you could strike gold and hire the perfect person, with the perfect attitude, the perfect work ethic and the ability to learn fast. However, this would be like winning the lottery.
The solution for your business is a virtual receptionist. For less than $500 per month (in most cases much less), you can use a team of professionally trained virtual receptionists for your business. Not only will you spend less for this type of service, but you will also know that the receptionist comes with professional credentials.
Why Choose a Virtual Receptionist?
The decision to go virtual with your reception isn’t one to take lightly. It doesn’t have to be a difficult decision, however.
You need more time, more sales and more productivity. One of the fastest ways to get all three is to stop answering every call and allow a virtual receptionist to take over your phones.
When a virtual receptionist service takes your incoming calls, you’re free to work on important projects without interruption. Since they are professionally trained, they can take orders, set appointments and even up-sell your customers. They can also extend your business hours, since most virtual receptionist services work longer than just the typical 9 to 5.
If you know it’s time for your business to add a receptionist to the team or replace your current one, it might be wise to go virtual. This decision can ensure you don’t have to be interrupted by the phone anymore and you will spend less than it costs for an in-house receptionist.