It’s time to start planning for the New Year and a great way to start is by considering what make changes you want to make for your small business. Growing your small business requires a brainstorming, creating a plan of action, and then taking the steps to see it happen. When you want to see more growth and success in 2016, a great place to start is by looking at how your daily operations could improve.
The biggest reason that businesses are interrupted during their workday flow is because the phones are ringing and they lose focus on the tasks at hand. This is why many are planning to bring in a quality answering service for their first plan of action in the New Year. This will relieve the staff from interruptions and increase customer satisfaction simultaneously. Here is a look at why you should consider a quality answering service as a chance to grow your small business this year.
If you’ve already tried it once
Some companies may be thinking that they’ve already tried an answering service in the past and it just didn’t work out so well. In this case, you’ve probably dealt with a service that simply wasn’t well-qualified. Whether you’ve tried a virtual assistant before or not, having one that is a quality company is of the utmost importance. A well-qualified virtual assistant will be professional, have a low employee turnover rate, will work with you in customizing their service, and will offer flexible hours and rate schedules.
You may think you can’t afford it
If you already know how great an answering service can be but feel you can’t afford a service like this, you may be looking at a more expensive answering service company. It’s a common myth that answering services are unaffordable but in most cases, you can’t afford to not have one.
They cost less than bringing in another physical employee, they can act as a jack of all trades, and they don’t even need a workspace or equipment. Simply hire the service for as many hours as you need and you’ll be charged weekly or monthly for what you used, compared to an employee who would need a full-time salary, benefits, a workspace, and paid time off.
For those that think their operation is too small for a service like this
The great thing about answering services is that there is no business too small to have one in place. A one-man operation can even benefit from an answering service because many one-man shows are typically with clients too often to stop and answer their own phones or schedule future appointments.
Having someone to be the voice of your company, the professionalism your customers need, and the person that can help them when you can’t is crucial to a successful company. Otherwise, you could end up missing calls which means you’re missing out on potential business and leads.
Your quality answering service is the best thing you can do for your company this year when it comes to growing the brand. Along with answering your phones, you’ll find your answering service can do administrative tasks like schedule your travel, bookkeeping, setting appointments, and even billing.