How are you handling the busy holiday season? Seasonal data shows that most businesses receive increased phone calls, customer service inquiries, and boosted sales from November to December. This means you need to have your customer support and everyday management of your business doubly reinforced.
When things pick up during the busy holiday season, you can rely on virtual help to ‘reinforce’ your company’s customer service and support and ensure you’re not letting customer satisfaction fall through the cracks.
What kinds of virtual holiday help are available?
Conversational offers two types of virtual help for business owners that want to prioritize customer satisfaction during the busy holiday season: Virtual receptionists and virtual assistants.
Virtual receptionists are there to answer the phone, take messages, transfer calls, and manage appointments for your business during the busy holiday season and throughout the rest of the year. Imagine knowing that every customer call is taken care of with all your messages organized in one place, that every appointment request is confirmed, and that important calls from numbers you specify can be directly transferred to you.
Wouldn’t it make the busy holiday season much easier?
Once you sign up for Conversational’s virtual receptionist services, we can route your business calls to our office, where one of our trained and experienced receptionists will field the call as though they are in your office. Using your own answers from a questionnaire we send to all new clients, our receptionists will greet, transfer, take messages from, or schedule appointments for your callers according to your preferences.
Virtual assistants are similar to virtual receptionists, but with some important distinctions. They are especially helpful during the holiday season because they can handle tasks beyond the phone and managing appointments.
Virtual assistants can help with many seasonal tasks and chores that you may not have time to handle – handling package shipments, sending out invitations and holiday cards, handling phone calls, taking messages, making travel plans, reservations, doing research, and more.
You can work with a Conversational virtual assistant throughout the busy holiday season by signing up right now. Once you select your plan and sign up, we will assign a virtual assistant with related experience to your account immediately. There is no lengthy onboarding process and you won’t sign any contracts to use our service. You have the freedom to cancel at any time.
Deciding which you need
What work are you most interested in delegating to a virtual receptionist or assistant during the holidays? If most of the tasks involve the phone, you may be leaning toward a virtual receptionist. If the tasks you’ll need help with involve more than just the phone – making payments, doing research, planning blog posts, making reservations, travel planning, etc. – you may be best suited to a virtual assistant rather than a virtual receptionist.
Whether your business needs direct you toward a virtual receptionist or virtual assistant, chances are, you’re going to need some help during the busy holiday season. Conversational supplies both virtual receptionists and virtual assistants with at least 2 years of experience. Our receptionists and assistants have worked in dozens of industries, from medical offices to law firms. Let us know how we can help make your holiday season more productive and less stressful!
- Click here for virtual receptionist pricing information
- Click here for virtual assistant pricing information