Finding the right hospital answering service can be time consuming. There are plenty of things to think about, but it really comes down to a few simple factors. Here’s a look at the three most important things to consider when choosing a hospital answering service:
Be careful when choosing the right answering service for anything medical. Some will claim to be HIPAA Compliant, but they will not fulfill the necessary standards for HIPAA. Make sure the service you choose is fully HIPAA complaint by asking questions about their guidelines and making sure they have guidelines set up to adhere to the Health & Human Services.
The last thing you need or want is an answering service with outdated technology. Some of these services don’t use the most up-to-date technology, which can make it difficult on your end.
It’s important to find an answering service that can handle all of your calls and messages in a professional manner. They will need to use up-to-date technology to make this happen. Make sure you ask about the technology they use to ensure you will get the flexibility and quality you need.
The most important technology a hospital answering service will use is the answering equipment and the software. These need to be flexible and capable of fitting your specific needs.
These three factors are the most important in making a decision about an answering service for a medical business. Whether you’re a doctor, physician, surgeon, healthcare agency, hospital or any other type of medical professional, you need to be careful with the service you choose.
Along with these three factors, make sure the answering service you choose is capable of handling your call volume. The best way to do this is to use a company with a risk free trial, especially if you’re unsure of your monthly call volume. This will give you the opportunity to test drive the service and get a better idea of the type of package you will need.
Of course, any decision for an answering service will include a comparison of cost. Some services will offer an introductory package for as low as $20 per month. That may seem appealing, however, you must be aware that low-cost answering services, especially for hospitals, don’t usually provide the high quality you need.
In addition, the lower the cost, the less chance they are actually HIPAA compliant, which is vital. Most of these lower cost services will also force their receptionists to answer more calls, which can take them from professional to stressed out and in a hurry.
It’s important to consider your budget, but you must also make sure you get the quality you need. There are many hospital answering services offering affordable rates with quality receptionists ready to handle your call volume.
As you make your final decision for a hospital answering service, be aware of the three important factors above. If the company isn’t HIPAA compliant, using up-to-date technology and offering quality at affordable rates, you need to keep searching.