Could a dentist possibly benefit from a virtual assistant? It turns out that dentist offices are some of the most common customers of the virtual assistant world. You may not have thought that a dentist would want a receptionist that would work from another building that doesn’t seem the customers face-to-face and works with many other businesses, but it turns out that it’s becoming a really popular solution for dental offices that need someone to help with their customers’ incoming calls.
The front desk of a dental office is already swamped with patients that are waiting for their appointment, trying to make their payment on the way out the door, or those that are trying to scheduled their next appointment. While your front desk receptionists are busy with physical patients, the phones are ringing off the hook and the administrative tasks are getting overwhelming. For these reasons and more, dentists are finding that virtual assistant services are the easiest solution to improve customer satisfaction and keeping the business running.
What do virtual assistant services do for a dental office?
Alone with answering all of the incoming calls, your virtual assistant could do many tasks. Your front desk staff doesn’t have to worry about taking breaks, taking a lunch, or leaving on time each day due to too many phone calls; your virtual assistant service will have multiple team members available to answer all of the incoming calls.
They can take messages, transfer urgent calls, or simply take appointment requests for you. Plus, they can help you with other tasks throughout the day, like updating social media, sorting through a bloated email inbox, and mailing out thank you cards to new customers.
Verifying informing and appointments
Your virtual assistant will be able to start verifying your patient information for you when a new patient calls in or someone calls in with an emergency request. Rather than you taking every single call that comes in, your virtual assistant can take the initial call to make sure they are within the network, insured, and calling the right place.
You’ll save time as you find out some of the calls should be directed to the hospital and other calls should be going to a different provider. Plus, your customer can get the scoop on the appointment before they come in with education on what to expect, what to bring, and how to prepare for their appointment.
Then, you simply take the appointments and skip all of the details before and after the visit. You won’t be worrying about missed calls or missed appointments either as your virtual assistant service handles all of the incoming calls, appointment scheduled, reschedules, and general customer questions.
Lastly, you’ll love having a virtual assistant that can help you with some of the financials. Accounts receivable can get busy as your staff is dealing with incoming and outgoing patients all day. Sometimes, accounts receivable gets put off till after hours or the weekends which means your staff is working overtime and your payments are getting delayed. Having a virtual assistant means that statements can be processed and past dues can be collected more timely. Your front desk staff can focus on checking in patients and answering your clients’ questions in the office rather than handling the phone, payments, and debt collections.
Your virtual assistant can help your dental practice with all of this and more. Don’t worry about hiring more full-time employees or telling your staff to skip their lunch today; simple bring on a virtual assistant and your staff will be able to breathe easier and take their needed breaks resulting in better moods and more helpful employees to your important patients.