Working within the health and wellness industry can be very exciting. However, the business side of things may not be your specialty. You know it’s all about service and you need to provide the best possible service to your clients. With a virtual receptionist, this is very possible.
You need to be able to take on as many appointments as possible to maximize your income. However, you also have to be able to answer the phone to schedule the appointments. Here are some of the ways a virtual receptionist can help you build your health and wellness business to the next level.
No Missed Calls
Your incoming phone calls are vital to your business. Each call could be an appointment, which could lead to a regular client. Missing a phone call is a problem and you cannot let it happen.
When you hire a virtual receptionist, you don’t have to worry about your incoming calls. All calls will be answered. This may be the single most important benefit as more appointments flood in and your regular client list grows.
Ability to Confirm Appointments
It has been proven time and time again that if you confirm your appointments, the number of no shows drops drastically. However, this task can take up so much time every day.
By hiring a virtual receptionist, you will be able to save the time you’d normally spend confirming appointments. Let the virtual receptionist handle the confirmation calls and you can take another appointment instead.
Provide Superior Customer Service
You are trained in a specific area of the health and wellness industry. Your specialty isn’t over the phone customer service. However, the specialty of a virtual receptionist is over the phone customer service. Why not trust this task to a specialist?
When you hire a virtual receptionist, you can provide far better customer service to your clients. They can call and get answers to questions, schedule appointments and much more. This person is trained to handle all your calls in the most professional way and provide a better level of customer service to your clients.
Extended Service Hours
You may only work six to eight hours a day, five days a week. However, your clients may want to call from any time early in the morning until later at night. It’s nearly impossible for you to handle all the calls, but with a virtual receptionist, you can extend your service hours.
Some virtual receptionist services work 24/7, but this isn’t always necessary. However, a professional service capable of answering your phones from about 7am to 8pm each day will do the trick. they will be able to expand your 9am to 5pm hours by a full 5 hours per day.
With a virtual receptionist, you may be providing as much as 50+ hours of extra time clients can call to schedule an appointment. Right now, you may be missing important calls that could lead to appointments filling those empty slots because you are not available to answer the phone.
More Cost Effective
Hiring a virtual receptionist is a great solution for those in the health and wellness field because of the cost. Since you only pay for the time a virtual receptionist is actually on the phone, you don’t have to worry about the high cost of a salary and benefits. In most cases, you will only pay a fraction of the cost of a traditional, full-time receptionist.
In addition, a virtual receptionist service will provide more than just one person to answer your phone. You don’t have to worry about paying for breaks, sick days, vacation time or any other time a traditional receptionist would be away from the phone. This means you won’t be wasting as much money as you would with a traditional receptionist.
Health and wellness professionals need to be able to take as many appointments as possible without a large amount of distractions. Taking the incoming calls off their plate, along with follow up calls and appointment scheduling may free up enough time to add 2 to 5 more appointments every week. There are many other benefits to consider when hiring a virtual receptionist for your health and wellness business.