Have you considered switching to a live answering service for your company? When your company starts seeing growth, it’s important to make sure you’re covered in all of your job functions. One way to simplify this could be to hire a telephone answering service to cover customer service needs.
You don’t have to be a larger company to benefit from a service as this; companies of all size are seeing the perks of making the switch. It’s important to have a reliable way to allow your clients to reach your company for assistance regardless of your busy schedule. Here is a look at why many are switching to a live answering service.
Why do people need this service?
When a company first starts out, it’s easy for the owner of the company to handle all of the incoming calls. Eventually, a staff may come into play and it helps when the business starts to grow but at some point, the job is going to get too demanding to have the boss handle incoming calls. Having a telephone answering service to take the burden off not only helps the boss but helps the customer to know that the business is easy to reach. Some companies want a live answering service for “closed” hours and others wants one full-time.
How does it work?
This new technology allows you to have a reliable system to answer calls, take messages and provide customers with information that you approve of in advance. Sometimes people just need the address, hours of operation, and have other general questions that the answering service can handle. You’ll be able to access reports on the inbound calls to see if the communication processes are up to par. A service company such as this would work with you and your team to make sure it’s working as customizable as possible.
Types of answering services
You can go with a virtual receptionist who would be an affordable option to replace a full-time receptionist in your office. This service allows you to choose from full-time, part-time, and other specifics such after-hours only, out-of-office days for travelers, vacations, holidays, poor weather and power outage days. You don’t have to stop business just because of an interruption in the week; hire a virtual receptionist and business can continue as usual.
Customer service representatives are a great option as well. They will work off-site as an agent that helps perform any duties you need from answering frequently asked questions to scheduling your appointments. They can manage your schedule from another location and handle all of those incoming calls that you don’t have time for. They can report back to you with the urgent vs. the not so urgent messages.
Lastly, you may just need an automated messaging service. While the other options allow for your customers to continue receiving a human connection and a live voice on the other end, sometimes you don’t need that for every situation. Consider an automated messaging service that can be set up specifically to make sure that your urgent calls are connected to a live person right away while less important calls can be handled through automation.
Making the switch to a live answering service will definitely benefit your growing company and free up your schedule to focus on the important tasks at hand.