Have you considered bringing in a national answering service to improve your operations? You may have the best product or service out there but if your customer service is at all lacking, your customers may seek their need for it elsewhere. Most people would rather have a lower quality product or service if it means they are going to have a great experience purchasing it and when they work with you in the future.
To have a successful business for the long-term, you not only need to be good at providing your primary product or service to your client but you must continuously work to improve how you do business. Here is a look at why some are making the switch to a national answering service in order to help improve their operations.
A national answering service will help with ongoing operations
You may have the perfect product or service compared to the competition but if you don’t have reliable customer service that will follow-up with customers, help them with questions or concerns or encourage them to want to come back again, you aren’t going to work in the long-term. Don’t let your business sink because you have neglected to work on ongoing operation improvements.
It will help you focus on more important tasks
Hiring a national answering service can help improve operations when your time is now freed up to focus on the important tasks at hand. You and/or your staff won’t be focused on answering incoming calls; everyone can simply focus on the job they are there to do rather than worrying about scheduling appointments, answering FAQs and getting calls that weren’t for them but were for someone else in the office. An answering service can help with general questions, scheduling appointments, transferring calls to the right person and taking messages.
While you may be considering bringing in a receptionist to handle this, your answering service can work 24/7, after business hours, on sick days, on lunch breaks and more, all while working from their own location that you don’t have to provide. Focus on your strengths, assign out other tasks and reduce distractions by hiring an answering service.
Other reasons a national answering service will allow you to improve operations
In addition to giving you time to focus on your own work, a national answering service will fix an area of your operations that may be lacking: customer service. While you are seeing your time freeing up, you’ll also start to see happier customers and quality given to each one.
This commonly neglected area of business makes a huge difference between customers that are encouraged to come back to do business with you again and ones that will vow to never return all while telling everyone they know not to give your company their money.
Having a main source for customer communication through an answering service is a wise investment. It ensures that all new and returning customers are treated with respect and professionalism, questions and concerns are being addressed and communication is happening at all hours of the week, rather than just during office hours. It also means your customers will get a live voice rather than have to listen to a recorded system that is impersonal and may make a customer want to hang up and call elsewhere.
When you’re looking for someone that will customize your company’s phone needs rather than hiring another staff member or relying on a generic answering service, contact a national answering service and watch how operations improve quickly.