Managing any business by yourself is stressful. When it comes to a chiropractic or massage service, you are the only one in charge. You may want to grow so that all of your appointment times are filled, but you cannot afford employees.
There are ways to ensure your growth without the issue of paying a staff. One of those ways is with a virtual receptionist. This person can help take your phone calls and schedule appointments for a fraction of the cost of a traditional receptionist. Here’s how you can benefit from a virtual receptionist:
How much time do you spend on the phone scheduling appointments? Is it more than one hour a week? If so, a virtual receptionist will help to free up that time to ensure you can take on more appointments. Even one extra appointment per week could make a big difference.
Virtual receptionists are highly trained professionals able to set your appointments for you. They can take all of your incoming calls and even up-sell additional services per your instructions.
Not only can VRs set your appointments, but they can also remind your clients of upcoming appointments. When you take the time to call each client to confirm their appointment, you will have a far lower no-show rate; however, this is time consuming. With a virtual receptionist, you won’t have to take time out of your schedule for appointment reminders anymore.
Extend your Appointment Setting Hours
Maybe you only take client calls from 9 to 5 when you are not with a client. This means you are probably only available a few hours out of each day, if not less. This doesn’t leave much time for potential chiropractic or massage clients to reach you.
With a virtual receptionist, you can expand your hours to cover about 13 hours per day. This means you can take advantage of letting clients call to book appointments throughout the normal hours of the day and while you are with another client. You won’t have to miss out on business because the client couldn’t get a hold of you.
Hiring even a part-time receptionist can cost you around $1,200 or more per month. That’s a big chunk of your income to give up, and it may take a dozen appointments or more to recoup that cost.
With virtual receptionists, you only pay for the time they are on the phone. If you don’t have a high call volume, you may only need to spend $150 or less per month. If the VR helps you retain or gain two or three additional appointments each month, the service will more than pay for itself.
Instead of trying to do everything yourself, turn your incoming calls over to a virtual receptionist. Per your instruction, this person can up-sell more product and service for you, schedule all your appointments, make appointment reminder phone calls, and help you extend your business calling hours. As you grow, they will help to ensure your appointment book remains full every single day.