For roofing companies, it may have never occurred that a virtual receptionist could be a great solution. Virtual receptionists work like an answering service in which they cover your phones during business hours, or even after hours, so that you can be present in your work.
Whether you need to be at roofing jobs or take client meetings, a busy professional in the roofing business can’t always be available to answer the phones, take on client questions, and schedule their own meetings. If you work in a roofing company and want to find a way to enhance your customer experience, improve operations, and give yourself a break from the administrative duties, take a look at why a virtual receptionist could massively benefit you.
Stop answering the phone during a job
The last thing you should be doing while you’re on a rooftop is to answer your cell phone for someone interested in a consultation. You don’t want to miss out on the business but you don’t want to have an accident or interrupt your workflow at a job. Without a building you work out of where a receptionist could help with the phones or a restricted budget that doesn’t have room for a full-time secretary, it may be time to think outside the box. A virtual receptionist could be the perfect solution.
How does it work?
Virtual receptionists work from a remote location to answer your incoming calls for as many hours of the day as you’d like. You can schedule them during office hours or even after hours so that you don’t miss out on any business opportunities throughout the day. A virtual receptionist can provide you with a business number for your customers and have the calls forwarded to you, messages taken for a return call later, or they can help with client questions or concerns according to a script you provide.
Emergency calls can be transferred right away and appointments can be scheduled on your behalf. You’ll no longer have to worry about missing calls for business opportunities while serving your current customers.
Why a virtual receptionist?
In addition to the convenience that a virtual receptionist offers your business, you won’t have to worry about paying a full-time employee with a salary and benefits. You can pay a monthly fee for the time you used and you won’t be paying for time off like your receptionist that takes sick days, lunch breaks, and vacations. There will always be another representative to help with the incoming calls so that all calls are answered. You won’t need a contract either; simply choose when you want to use the service.
You won’t have to worry about stopping into the office between jobs to check your messages or worrying about your phone while atop a roof you are repairing. Your virtual receptionist can handle anything from incoming calls to administrative tasks such as updating your social media page, processing payments, and checking your inbox.
Simply providing instructions for your customized needs will allow a virtual receptionist to answer the phones how you’d like, answer general FAQ’s, schedule your next appointment, and more. Plus, you can stop worrying about who will keep the business running while you take a vacation, leave work for the day, or handle emergencies.
A virtual receptionist is a huge benefit to a roofing company. Hire yours today and watch how your customer experience improves, your company gains a more professional image, and you start gaining more business as all customers can be helped promptly. You’ll love this cost-effective method for your administrative needs.