Consumers would always prefer to talk to a live person over a machine. We may live in the digital age, but businesses need to realize that speaking to an individual helps bring comfort and assurance that an automated machine cannot provide.
Shutting down the Office
There will be times when it is necessary to shut down the office. However, you never want to miss out on an opportunity. Many business owners are requesting the help of virtual receptionist during the holiday season. This allows the business owner to give staff members time off, while still caring for their customer’s needs.
The stretch between Christmas and New Year’s is a prime example. This tends to be the best time to shut down an office. Holidays can also become an overwhelming time for some offices, which will only add stress to the owner of the business. With the help of a virtual receptionist, you will be able to continue your business.
A virtual receptionist works from a remote location so they are able to extend your office hours, or run your office without you being there. This allows you the freedom to enjoy your holidays. The worry of missing out on opportunities will be gone, as your virtual receptionist is trained to care for all of your customer’s needs.
Handle Multiple Tasks
The virtual receptionist can complete sales, schedule or change appointments, make reservations, offer customer support, screen and forward phone calls. Plus, their hours are flexible, and they are an affordable solution to staffing your office for the holiday season.
Even if you just want to give staff members the choice to work from home during a holiday season. Your virtual receptionist will be able to forward calls to them, and take detailed messages when they are not available. You will get instant updates by email when appointments are scheduled or changed. This will help you know what is always going on in your business, without you having to be in the office.
A virtual receptionist is a great solution to care for overflow calls during the holiday season, as well as care for customers while you are enjoying your holidays. So many business owners go years without taking a holiday off, because they are afraid of shutting down their business for a short period of time. A virtual receptionist will ensure that your office runs smoothly while you are away, and will alert you if anything urgent occurs.
Outsourcing this type of work only makes sense. If you only need someone to care for your phones during holidays, vacations or sick days, you do not want to have to hire another full time staff member. The virtual receptionist will be available when you need them, and you will not have to pay full time benefits to someone, nor will you have to worry with training them.
When you hire a virtual receptionist, they are highly skilled professionals who know how to take care of your office without you being there. They have already been trained, you do not have to supply office space or equipment to them, and they know how to efficiently care for your customers.
What a virtual receptionist can do for your office
Virtual receptionist is trained to complete a number of tasks. These include:
- Analyze Phone Calls – Your receptionist can help you analyze the types of phone calls that come into your office. You will be able to see if client’s calls are for negative or positive reasons. This will help you analyze your business, and revamp processes. This may help cut down on customer complaints and issues.
- Productivity – The virtual receptionist will free up other staff members so they can complete their task. This will result in more productivity, and happier clients. Staff members cannot efficiently do their jobs if they are constantly answering the phone, especially if the calls increase during the holiday season.
- Promptly Care For Calls – Clients get frustrated if they are put on hold for long periods of time. Having a live virtual receptionist will help the flow of phone calls run more smoothly. These receptionists are trained to be prompt and efficient when talking to clients on the phone.
Other benefits include improving customer service, answering frequently asked questions, and efficiently screen calls to ensure you only get bothered with urgent matters. If you need added support during the holiday season, a virtual receptionist is a great solution. They will ensure that your business runs smoothly when you are away.