The calendar has flipped and it’s time to build upon the success of your business from last year. Whenever a new year comes along, businesses re-evaluate goals and create a plan for growth.
As a small business, there are several ways you can achieve new growth in 2016 and a virtual receptionist is one of the key elements. Whether you’ve already hired receptionists or you are not to that point yet, you can benefit from a virtual receptionist. Here are some of the top ways a VR can help your small business grow this year.
Call Screening and Forwarding
Have you ever had to take a phone call that wasn’t meant for you? What about telemarketers or other distracting phone calls? These types of phone calls eat up time and not just the time you are stuck on the phone. Every time you become distracted, it hurts your overall productivity.
With a virtual receptionist, you never have to take a distracting phone call again. You set the instructions and you can have all telemarketers turned away, along with all calls forwarded to the correct person. This means, if your phone rings, it’s important and won’t be a waste of your time.
More Appointments With Less Work
Currently, if your business depends on appointment scheduling for meetings with clients, you have to handle this task. However, when you hire a virtual receptionist, they will take care of this for you.
Your VR will be able to take the call, add the appointment into your calendar and confirm all the details. This means you don’t have to spend as much time on the phone.
If you are in a business depending on appointments, such as a hair salon or photographer, you will gain more time for appointments with a virtual receptionist. Since they will set all your appointments and confirm the details, you will have more free time for appointments.
Howe much more could you make if you took one more appointment every day? What if you manage a staff of 5 hair stylists and they all were able to take an extra appointment per day? Could a virtual receptionist taking over the appointment scheduling help your company grow?
Maybe you rarely have appointments, but you constantly have calls for orders. A virtual receptionist will take over your order taking and will ensure all orders are entered into your system per your instructions. When you don’t have to take phone orders, you gain more time to handle other important business tasks.
Help to Extend Business Hours
Your business may only be open for 8 to 10 hours per day and may be closed on weekends. However, your phones may still ring and customers leave messages. If you have made it a habit of answering weekend messages on Monday or messages from the previous night in the morning, you are missing a huge opportunity.
Maybe you have just a few messages every morning so you don’t think it’s a big deal. However, about two thirds of callers reaching a voicemail system won’t leave a message. Often, the other third never receive a call back. This is all missed business opportunities and a huge area for growth.
By adding a virtual receptionist to your team, you will have call coverage from 7am to 8pm, if not earlier and later. This includes weekends, which means you will add plenty of hours of coverage you didn’t have before. Even one additional sale per week will make a huge difference and it could easily come just from hiring a virtual receptionist to handle your calls.
More Time, Less Expense
If you don’t have a receptionist working for you or you know it’s time to let your current one go, a virtual receptionist is the answer. Not only will they help you grow by increasing sales and taking appointments and orders for you, but they will also give you more time back, while costing you far less than a full time receptionist.
Hiring a full time receptionist means you will pay them to sit and wait for the phone to ring. You will either pay a salary or an hourly wage, along with benefits, paid vacation days, paid sick days and breaks.
A virtual receptionist, on the other hand, gets paid for every minute they are on the phone. You don’t pay when they are not handling a call for you. Usually, this will save you more than $1,000 per month compared to a traditional receptionist.
With so many great ways for your small business to grow in 2016, a virtual receptionist is the answer to help with the growth. You will gain more phone coverage, more time back in your schedule and it will cost you less than a traditional receptionist.