As a veterinarian, you may think you have to hire receptionists. Often, your receptionist will handle your waiting room, the phones, making pet tags, checking in patients and more. They wear many hats and when they get tied up on the phone, it can cause the service to actually customers in the office to suffer.
With so much that needs to be done, the phone may become more of an interruption than the business tool it should be. However, there is a solution to this issue. By hiring a virtual receptionist team, your veterinary office can thrive. Many benefits come from this type of service. Here’s a look at how virtual receptionist can help your vet office.
Handle all Appointment Calls
When somebody is just calling to set an appointment, your virtual receptionist can handle it. They can work within your computer system to collect the necessary information for both the animals coming in and their owners. They can even make sure the right services are selected for the appointment.
Make Reminder Calls
One of the best ways to eliminate no shows is with reminder phone calls. Your virtual receptionist can handle these calls for you and make sure they are made at the appropriate time.
Upsell Additional Services
Even a service as simple as trimming a dog’s nails can add up over the course of the month. This may not be an expensive service, but upsells like this can pay for your virtual receptionist quickly. Your team of virtual receptionist can be instructed to upsell specific services for different types of pets or to compliment other services customers are getting. This can help bring in more revenue and help you build your business faster.
Give your In-House Employees More Time
How much more organized would your office be if your front of the house employees didn’t have to answer as many calls? If they only have to deal with specific calls forwarded from your virtual receptionist, they can concentrate on the customers inside your office. This makes it easy to ensure your office runs smoothly and can actually decrease the amount of time you need for each appointment.
Provides Significant Savings
As a veterinarian you really cannot go without hiring some in-house staff. However, with the help of a virtual receptionist service, a new vet office won’t need to hire as many employees immediately. Since virtual receptionist services charge only for the time they are on the phone helping your callers, you pay a significantly lower amount per year compared to a traditional receptionist.
Extend your Phone Hours
Maybe you open your veterinary office at 8am every morning and remain open until 6pm. This leaves a few of the peak hours uncovered and you have to count on voicemail to catch those calls. With a virtual receptionist service, you can extend phone hours to 7am to 8pm, which provides additional coverage for your business. Even one new appointment out of these extended phone hours can provide enough profits to cover your virtual receptionist for the week.
There are many benefits for a veterinary office when they hire a virtual receptionist service. Whether you want to give your employees more time to provide better service or you want to keep your overhead lower, a virtual receptionist service can help you achieve you goals.