Companies that have a customer service department know that it is one of most important branches in their business. This is the part of the company that works to keep customers happy, retain customers and get new customers in the door. A simple mistake with your staff could cost you thousands of dollars in losses, but a good customer service experience could mean a loyal customer for years to come.
The cost and difficulty of training staff members in this department is challenging, but one way to keep up with high proficiency for your business is by getting a live virtual reception service. This could actually eliminate the need for a receptionist, allowing your customer service department to focus on solving issues with current customers or following up after a service was provided. Here is a look at why franchisees can really benefit from a virtual receptionist service.
Eliminates the Need for Training
One of the worst parts of hiring someone new is that you’ll have to spend time getting them trained. While they start taking your phone calls or managing your reception desk alone for the first time, your customers may not get the quality of service that they deserve.
These customers are dealing with a new staff member that isn’t going to be efficient or ready to handle their needs properly yet. This is where the virtual receptionist comes in and eliminates your need to train new staff on handling receptionist needs.
Saves you Money
Another perk of the virtual receptionist is that you are avoiding employee mistakes and paying those extra salaries. Training costs are higher than ever and they aren’t a sure thing. Your employee could have extensive training and still answer the phone unprofessionally. That could be hundreds of dollars down the drain for a poor employee performance.
A virtual reception service offers pre-trained staff to take phone calls which means your customers will consistently receive good treatment in a prompt manner. You don’t have to pay a full-time salary with benefits to your in-house receptionist; you can pay for a virtual live receptionist and save a fortune. You also won’t have to provide office furniture, interior work and a system to handle incoming calls; you’ll just pay a monthly fee to a virtual receptionist service.
Others ways Franchisees are Benefiting from the Virtual Receptionist
One problem that customer service reps run into is that customers feel like they are being passed around from staff to management to owners. Customers get frustrated when they don’t feel as a priority or they are being passed around so often that no one is truly helping them with their problem.
With virtual receptionist, they can either take the information to ensure a return call from the proper staff member or they can step in and iron out a plan with franchise owners before delivering customer service back to your customer.
They are customer service experts and can cover anything from basic customer questions to processing of payments. They are prepared to follow a script developed by the business so that your customers are getting consistent information.
They can be available 365 days a year, which makes your life easier because your phones are always covered. Franchisees will know that their customers are getting consistent service, they can save money and they can help their business grow with this hassle free solution.
Franchisees should really consider implementing a virtual receptionist for their business.