Non-Profits are always looking for a way to cut costs and give more back to the cause. Hiring a full-time receptionist may be necessary to make sure the phones are answered, but it doesn’t have to cost a fortune.
When non-profit organizations decide to use virtual receptionists, they get more than just a full-time receptionist. They gain many benefits that can help the donations come in and keep all the donors happy.
Benefits of Hiring a Virtual Receptionist for a Non-Profit
From lower costs to more professional service, there are many benefits to having a virtual receptionist answering your phones. Non-profits usually count on volunteers, but this means they don’t have anybody with the right training to provide full-time professionalism on the phone.
Volunteers may be great for the busier call times or during fundraising events. However, for day-to-day calls, a virtual receptionist is a better choice. Some of the benefits of a virtual receptionist for non-profits include:
- Professional Service – Virtual receptionists are highly trained individuals with a specialty in phone customer service. They know how to relate to callers and make them feel comfortable.
- Extended Hours – Maybe you only answer the phone between 8am and 5pm daily. With a virtual receptionist, you can add extended hours for no extra cost in case a donor calls wanting to give to your cause.
- More Cost Effective – Compared to an in-house receptionist, a virtual receptionist is more cost effective. You get a highly trained team of individuals for about 25% of the cost of one in-house receptionist.
- Consistent and Customizable Service – A virtual receptionist will provide a consistent image for your non-profit and the service can be customized. If you expect many similar calls, such as donations or specific questions, you can give your virtual receptionist specific instructions for handling these calls.
As you can see, a virtual receptionist can do more than just handle the phone calls. They can take donations for you, schedule appointments with volunteers, interns and others and they can answer many routine questions.
Adding a Virtual Receptionist can Boost Donations
What if your non-profit is missing out on donations because of calls going to the voicemail system? Maybe the person leaves a message or calls back, but maybe they just give up or donate to another organization. With a virtual receptionist, you won’t miss phone calls.
Your virtual receptionist service will cover breaks, days off and other interruptions. You will have more than one virtual receptionist on your team to ensure no call is missed. This can result in larger donations, more volunteers and a better non-profit organization.
No matter what type of non-profit organization you run, a virtual receptionist can provide many benefits. Your non-profit will seem larger with a professional answering all the calls. This solution is more cost effective than hiring an in-house receptionist and can provide extended hours for people to call your organizations.
Whether you need somebody just to cover breaks, vacation time and missed days of work or you want to use a virtual receptionist full time, you can customize your package to fit your needs. You only pay for the time they are on the phone, which makes this the most cost effective solution for non-profit organizations.