Whether you work as a general contractor, in the plumbing industry, the HVAC industry or another service related industry, the Virtual Receptionist can help. As a contractor, you are certainly busy yet you cannot ignore the phone when it rings.
Potential customers or existing clients may be calling and it’s probably important. Every missed call could cost you business. So, how do you go about making sure your customer service is top-notch? Here’s how a virtual receptionist can help a contractor provide great customer service.
Live Person Answering the Phone
It may seem okay just to send everyone to voicemail when you’re busy. However, over one-third of those people won’t leave a message and if they are not a current client, they won’t call back. This means you miss out on potential business as your competition gains business.
With a virtual receptionist, you won’t have to worry about missed opportunities. Your receptionist will answer every call and provide your clients with a professional on the other line ready to help your clients. Your virtual receptionist can set appointments, handle general questions, take messages and many other tasks.
If you work as a contractor in an industry with potential disasters and emergencies, your virtual receptionist can provide a service you desperately need. All of the following industries can benefit from having a virtual receptionist service handle disaster and emergency calls:
- Disaster Recovery
- Heating & AC (HVAC)
- Restoration Services
- And More!
When an emergency happens you may not always be able to get to the phone. With a virtual receptionist, you will have a calm professional ready to handle the call for you. They can even get a hold of you by ringing multiple phone lines if you are needed immediately.
Quality Service with Extended Hours
As a contractor you cannot provide phone service past the hours that you work each day. Your time is most likely interrupted throughout the day, as well. This means the quality of your service suffers and the actual hours a potential customer can get you on the phone are quite limited.
Even with a full time receptionist, you can’t cover all the potential hours in the week for calls to come in. With a virtual receptionist, you can extend your phone hours and allow customers to call earlier and later to set appointments, get information and leave messages for you.
Not only will you extend your hours, but you will also improve your quality of service. Who do you think a customer would rather use: a contractor with a virtual receptionist to answer questions later at night or a contractor with a voicemail that picks up more than 75% of the time they call?
There are many ways contractors can benefit from hiring a virtual receptionist service. Whether you just want to save money by using a virtual receptionist instead of an in-house, full time receptionist, or you want to extend your hours and provide an emergency line for customers, a virtual receptionist service can provide a certain benefit for your company.
Set yourself apart from the competition and gain more business with a top virtual receptionist service capable of handling your incoming calls.