Have you thought about joining the field of virtual receptionists? It’s a booming business right now and it’s in high demand due to the amazing perks that come with it. This fast-growing career is the wave of the future for the method that many companies are going to be doing business, so it’s a great time to get in.
It’s part of the service industry, so it requires great customer service abilities, organization and a friendly personality. If you’re looking to secure a job in the field, here is a look at what you need to know to get hired and be successful.
Learn More About the Industry
It’s important to learn about the industry before you start applying for jobs. You want a potential employer to feel confident in you and know that you know what the business is about. If you want to work with a real estate company, you’ll want to be sure that you understand how this major industry works. If you want to work for a doctor’s office or law firm, make sure you understand the business that you could potentially work as a receptionist for.
Showcase your Experience
Make sure your resume features your past experiences that relate to the field you are applying for. If you have experience working with customers and handling administrative tasks, highlight this on your resume. You want a potential employer to see that you are used to working with people and handling customer service tasks.
Most of your job will entail helping customers over the phone, so consider what experience you have that would help you succeed in this position and highlight that on your resume. Explain how you would do learning a phone script, how you’ve handled customer complaints in the past and how you might answer the phone when a customer calls in.
Jobs can Vary
While most virtual receptionist jobs entail answering phones and working on a computer, each job will vary. Be prepared to customize your daily work to fit the needs of the employer hiring you. A doctor’s office may need a different type of help than a real estate company may need.
Make sure the information you provide in your messages are clear and correct. Callback decisions will be based on your notes, and it’s important that your clients know exactly why someone called for them and how they can help them on a call back.
Seek the Position Online and in Local Ads
When you’ve decided you are ready to join the field of virtual reception, it’s a good idea to start looking online for potential openings. If you plan to apply for a job, make sure you’ve looked into what type of industry it is so you know what type of work you’ll be doing. You can also check the local newspaper ads to see if someone in your area needs your help.
With a job like virtual reception that allows you to work from home and sometimes make your own schedule, it’s easy to see why this field is growing so quickly. Make sure you stand out from the large competition and showcase why your customer service abilities would be a huge asset to any company you apply with.