Your voicemail greeting is very important. When a caller ends up getting your voicemail, you need to make an impression with a great personal phone greeting. If you’re greeting is goofy, odd or simply non-existent, it may be sending the wrong message.
Avoiding Callers Getting Sent to Voicemail
Before we get into how to create a great personal phone greeting, it’s important to understand the ramifications of sending a caller to voicemail. More than one-third of the calls going to voicemail won’t leave a message, regardless of your greeting. It’s better to ensure every caller gets a live person to talk to, such as a virtual receptionist.
However, if you do end up with callers going to voicemail, the right greeting can keep them from hanging up as often. Here are a few tips to help you create the best possible personal phone greeting for your voicemail.
Identify your Company or Yourself
If the phone greeting is for your company, the first thing you want to do is identify your company. Those using a cell phone or a personal phone for client calls will want to identify both the company and themselves. This ensures the caller knows they have reached the right person.
Let the Energy Shine Through
When you record your greeting, make sure you have energy in your voice. You want to speak as if you are enjoying your life. If you have energy and a positive attitude, you’re more likely to draw people in instead of turning them off.
Avoid the Creativity
There is a time to get creative and a time to avoid it. With your personal greeting, getting creative can be very dangerous. A crazy message or something that is supposed to be funny, may not hit home with every caller. It can come off as corny and can make a bad impression on the quality of your professionalism.
Callers need to be told what to do. It’s your job to tell them to leave a message, but also be sure to explain what details you need so you can get back to them. Tell them to leave their name, phone number and the reason they are calling. This will make calling the client back much easier.
Avoid the Computer Generated Message
When you use a computer generated message, you are more likely to see an increase in the hang ups on your voicemail. These messages often just repeat the number and let the caller know you are not available. They don’t state your name or company name and they are very impersonal.
Avoid using this type of greeting or you could lose clients. You want to make sure you actually use a greeting that identifies you and your company to ensure the caller knows they have reached the right person.
Recording the right personal greeting for your voicemail is very important. When you do miss calls, it needs to be the type of message that identifies you and the company and has a positive energy while providing instructions for the caller. This will help to ensure fewer callers hang up when they reach your voicemail.