If you’re ready to bring in an answering service for your practice, it’s important to find someone who will treat the task with professionalism and take your client’s confidentiality seriously. Whether you run a medical practice, a law office, a dental office or some other type of practice, your clients come to you with sensitive information.
It’s important that an answering service that you bring in will treat your clients with respect, professionalism and ensuring that all clients are given the best customer service possible. An answering service can really increase your customer service because your receptionist or staff may be too busy helping clients to give your phone calls the proper time of day.
Rather than risk losing clients due to slow service times or poor customer service, here is a look at why an answering service is the answer for your practice and how to choose the best one.
Don’t work with a one-size-fits-all company
Be sure not to choose a company that believes one-size-fits-all. It’s important to work with someone who is willing to customize their services to your needs. Whether you need different services than a competing practice or you need the phones answered a certain way, you should be able to make such requests. Rather than choosing what everyone else is using, you should be able to work with someone that will meet your very specific personal or business needs.
Avoid a salesy answering service
If you find an answering service that seems to just want to sell, sell, sell; you may want to go elsewhere. An answering service should be focused on educating you about what they are capable of and why hiring an answering service is so beneficial to a practice.
Rather than selling you their services, they should be focused on educating you on their offerings by engaging you as a potential client. If they offer an engaging, good quality blog online, that is a good sign that they want to educate potential clients rather than to just try to convince you to give them your money. Look for online reviews, references and a good website with quality content.
Who has experience in your industry?
With hundreds of answering services to choose from, it may seem like any of them would work just fine for your practice. In reality, certain answering services are going to specialize in certain fields. Some may be set up specifically for the medical world, for a law office, for a dental office while others may be designed for general office receptionist needs or for retail stores.
It would be worth the time to look into one that specializes in your field so that they understand the industry jargon that they may hear on phone calls. This will help you narrow down your search and avoid a one-size-fits-all company. Partner with the right vendors in order to increase customer service potential and strengthen communications.
Make sure the virtual assistant you choose for your practice is up-to-speed on the latest technology and support, has great customer service, has high employee retention and is willing to customize their services to your needs.