The holidays can cause a lot of stress for business owners. It could be the busiest time of year for the business, or it may be hard for owners to close down their offices during the holidays because of missed opportunities. Plus, it is highly important that customer service is outstanding during the holidays. It could really cause a lot of upset if your customer service is not up to par during this time.
Superior customer service will ensure that your business is highly successful during the holiday season. Customer interaction will be positive, and positive feedback will be given. It is a win-win situation for your customers and your business. It has been proven that customers feel like businesses lack in the customer service department during the holiday season.
This affects sales in a major way. Take the necessary steps to ensure all employees, call centers, and customer service departments are prepared to care for your customers during the holiday season. Here are some tips to ensure outstanding customer service occurs in your business during the holiday season.
All areas of your business must understand the importance of customer service. It is highly important that you educate your employees to understand your company’s goals. This will help them see how the holidays could affect your business.
Stress to your employees how holiday sales will have a direct effect on year end revenues, and how your business will thrive in the next year. Ensuring customers are happy, will mean they will return to do business with you.
Many customers dread to call your office because of the way you handle their calls. A frown on your face will be conveyed on the phone. When you smile people can hear it in your voice. It has been proven that customers would rather fight crowds than call customer service during the holidays. It is highly important that a positive attitude is maintained when dealing with customers. All interactions should be friendly, and don’t be afraid to smile when you talk. Your customers will hear you.
It is important that you treat your employees the way you want to be treated. People will have a positive outlook if they are praised and treated well by you. Your actions have a direct effect on them. When you take the extra steps to ensure your employees are happy, this will show in their work and interaction with customers and fellow employees.
You have to put yourself in the customer’s shoes. The holidays bring a lot of added stress to everyone, and that can make you react in a negative way. When a customer is greeted by a person who is understanding and caring, they are more than likely to do business with that company again. Keep yourself on Santa’s list by answering every call with the care it deserves.
Nothing is worse than calling into a business, and talking with a person who knows nothing about the business. Ensure that employees that are caring for customers and phone calls, are knowledgeable. It is a good idea to educate all employees on frequently asked questions. It will save a lot of hassle in the end for you and the person on the other end of the phone.