We have all said it, but is it true? “It’s all about who you know.” Sure, it seems that way sometimes, as some people have all the luck, and others tend to get the raw end of a deal. However, if you have the ability to communicate efficiently, this should not be the case in a work place.
You have to be able to deal with a variety of personalities, and communicating between departments will become easier for you. As a result, productivity among departments will increase. Communication is so important in all areas of life, but it is critical in the workplace. It can really affect productivity if there is a lack of communication.
Different departments in a workplace can become rivals, and when this happens, little to no work will get done. When the lines of communication are open between departments, an office will run smoothly. To make this happen, policies will need to be put in place. Here are some ways to help increase communication in the workplace.
Everyone needs a defined role. It is important that all staff members know what is expected of them. When employees know and understand their roles, customers will receive better service. They will know who needs to help a client when a specific problem arises, and it will become easier for staff to focus on that clients need.
When everyone in the company knows other staff members jobs, it becomes easier to communicate with one another. They will not have to guess at who to reach out to. They will know who specifically cares for the situation they are handling.
Customer Service should be a main focus no matter what type of business you own. You want to ensure that all your customers are satisfied; otherwise, your business will not thrive. If staff members have a breakdown in communication, it can affect the way customers are cared for. One example of this is, when a client has paid a bill, but continues to receive a bill because accounts receivable and accounts payable are not communicating correctly. This will result in a client becoming frustrated, and not using your business again.
Customer service should always be top priority. To make that happen, all departments must communicate efficiently to care for the customer’s needs. You should put processes in place that will help departments share information among each other.
There can be a lot of frustration if one department has to wait on another department to do their job, before they can complete their own. Everyone needs to understand how their work affects others, and how to priorities, so there is not a lapse in the flow of work. This will help avoid unneeded frustrations between different departments.
Communication and productivity go hand and hand. Set a plan of disciplinary actions in place, and speak with staff members about the importance of communication between departments. This will make it easier on everyone in the workplace, and productivity will not be jeopardized.