Your dental practice is thriving but operations don’t seem to be running smoothly. It seems the phones are always ringing off the hook, your waiting room is always full of new and returning patients, and your staff is overwhelmed.
It’s a good sign that business is booming but it seems like there must be a way that operations could run a little more smoothly.
Sometimes there is no room in the office or on the payroll to hire more staff members and your current staff is already overwhelmed by their duties and helping your clients.
Is there another way to reduce the workload, keep the business booming, and make sure your staff and clients are satisfied?
How can your dental practice overcome obstacles?
This is a situation where a virtual receptionist could be brought in to help your clients, reduce your staff’s distractions, and to make your office run more smoothly this year.
Here is a look at why a virtual receptionist is the answer to overcoming your obstacles and helping you grow.
Why do people avoid the dentist?
Studies have shown that people have a few specific reasons that they may avoid the dentist this year and your practice will have to find a way to overcome these common fears.
For example, people may avoid the dentist because they don’t have the time to stop in during their work day, wait in a busy lobby, be seen slowly by the busy dentist, and then take the time to wait to be helped on their way out for payments and scheduling more appointments.
Clients also avoid the dentist because of fears from a bad past experience or simply dental appointment phobias, as well as lacking trust for a practice.
In some cases, they will avoid the dentist over the cost that will come with a visit or simply because they aren’t concerned about their dental needs.
How can we overcome these issues?
When it comes to money or general lack of concern over dental care, start offering your clients payment plans or discounts for those that area able to pay up front. This may help clients to realize that dental care can be affordable and they it’s reasonable to put effort into their dental care.
Their lack of concern will fade as they realize their dental care is more affordable and you can start educating your clients on the risks and symptoms of poor dental care in a newsletter or email campaign.
If your customers fear dental visits or don’t trust dentists, make sure you make their visits more enjoyable. Make a waiting room that is tranquil and soothing rather than hanging posters about the risks of gum disease.
Be explanatory in procedures and offer options such as oral sedatives, local anesthetic, or nitrous oxide to calm patients during procedures.
Make sure you are earning trust by being respectful and kind, putting your patient’s best interests first, and not pushing unnecessary treatments to show that you care about their financial best interest.
Hire a Virtual Receptionist
If your clients tend to worry about time, this is where your virtual receptionist will really play a role in expediting the experience.
Your virtual receptionist can schedule the appointments and handle rescheduling when your clients call in or need reminded that it’s time to schedule.
Plus, your virtual receptionist would be able to help when it comes to processing payments that allow your clients to exit faster, sending out thank you cards to new patients, and engaging your clients on social media with questions or concerns.
Have your virtual receptionist mail out a refrigerator magnet or calendar to your customers so that your dental practice stays on their mind and be sure to offer an engaging website.
When your customers remember your practice, they will be more likely to schedule their next appointment and they’ll take note when every time they visit or call, the experience is efficient, calm, and professional.
Help your dental practice overcome these major obstacles so that you can grow this year!