If you’ve hired a virtual assistant but seem to be having problems with them, it may be time to make a change. Sometimes virtual assistants or receptionists don’t work out but that doesn’t mean a different one won’t work out. You may have just landed with a bad company, a bad employee or you weren’t clear in your expectations and needs with this person.
Don’t give up on virtual assistants’ altogether; simply recognize if yours isn’t doing the job right and make a change. Some employees just have horrible habits, poor service or aren’t meeting your needs. Here is a look at how to recognize when your virtual assistant isn’t work out and what you should do.
For starters, if your virtual assistant seems to have poor communication with you, that is not a good sign. The communication should be a two-way street, so be on the watch for whether or not your virtual assistant regularly responds to emails and phone calls. If they aren’t, you should definitely make a switch to someone else. If you are hard to get a hold of for the assistant, that may be the problem with doing a good job on their end.
They may be trying to reach you for instructions or questions to be answered, so if you are not making yourself available, don’t assume it’s the virtual assistant’s fault. Make sure communication is that two-way street so that questions are answered on both ends. It may take a learning curve at first for your virtual assistant to understand your needs so don’t be too stringent at the beginning of a work relationship when determining if your assistant is everything you hoped for.
Are they missing deadlines?
While one or two deadlines missed isn’t the end of the world, a virtual assistant that regularly misses deadlines is a problem. Give your assistant the benefit of the doubt on the first one or second one but after that, this is not ok. Missed deadlines and excuses should not be common and you should definitely question your virtual assistant as to why this happened whenever it does. Be clear that missing deadlines won’t be tolerated in the future.
Lack of quality and understanding
If your virtual assistant doesn’t seem to show much understanding of your industry or even your projects, it may be time to part ways. You can definitely find a virtual assistant or receptionist that is field-specific whether you work in healthcare, finances or law.
Since it takes a long time to understand complicated industries such as these, it’s important to work with someone with a background in it so that you aren’t starting from square one. Find a virtual receptionist company with an expertise in your field.
If your virtual assistant doesn’t show knowledge for your field and lacks quality in the job, it’s another sign to move forward. Your virtual assistant may be undergoing training but if the quality isn’t showing up soon after they’ve learned the ropes, they may never be a right fit.
You should see improvement over time after the first few weeks of working for you or with a new project. Give a receptionist a little slack at the beginning as they understand what you’re looking for in a project but if no improvement shows, it may be a poor fit.
These are signs that your virtual assistant isn’t working out and it’s acceptable to ask for a different staff member or part ways with that virtual receptionist company for one that specializes more in your industry.