With the holidays coming up, it’s important to start thinking about how it’s going to affect business this year. It may mean that business is going to be difficult, stressful and a little crazy up until January. You’ll need to prepare early by working ahead, preparing for longer hours and maybe dipping into your weekend time to get it all done.
This is great news for your profits but it also means that your staff is going to want to enjoy this time of year too. How do you avoid having your staff work overtime, keep everyone happy and still get all of the work done? It may be time to looking into a temporary extra set of hands in the form of a live answering service. Not only will the take some of the burden off but they may be able to help boost your profits this holiday season. Here is a look at how they can help.
No More Missed Calls
One of the worst parts of being so busy is that some customers get overlooked, less than the best service and your staff can’t possibly keep up with the demand. It’s typically only this stressful and busy once per year, so knowing this information means you can prepare accordingly. One way to do it may mean to hire a live answering service temporarily that can make sure your customers are not left feeling underappreciated or that it took them 2-3 calls to get someone to answer.
You won’t ever miss a call again with a live answering service working for you and each call will be handled completely professionally. No customer will hang up feeling like they were rushed off the phone.
Have you considered who will answer the phones on major holidays like Thanksgiving or Christmas Eve if you’ve decided to allow your staff the day off? Holidays like Memorial Day or the 4th of July weekend tend to be overlooked because your staff is enjoying the day off but your customers still need your assistance and no one is available.
In most cases, calling a business on a holiday means you will be sent to voicemail or an automated message. With a live answering service, your customers don’t have to wonder if they can still be helped on holidays. Your live answering service will cover you on that day which means you’re not losing business or upsetting current customers.
Your Staff won’t Suffer on Holidays or Sick Days
Your staff can enjoy the wonderful holiday weekend knowing that the phones will be covered. They won’t be forced to work part of the day or work on certain holidays and only enjoy some of them this year. No more overtime or holiday work will be required, which means a happier staff and no costs for you having to pay for extra costs on overtime or holiday pay.
They won’t burnout as easily knowing they have days off which means your turnover rate decreases saving you money on having to keep hiring new staff members. Plus, you won’t lose money on lower productivity or lots revenue based on being half –staffed on holidays or having a burnt out staff that needed the day off.
Don’t worry about sick days or vacation days either; if your staff catches the flu, you’ll have someone to help with the phones while your staff is cut short. Just let your live answering service knows how you’d like the phone answered, how to take orders, how to handle customer service needs or how to schedule appointments.
Your live answering service can keep productivity up, decrease turnover, help you avoid missed calls and increase the quality during days when your staff isn’t available. Boosting profits is a great perk of hiring a live answering service this holiday season.