The greeting you receive when you first walk into the door is one of the best things ever. The same goes for the way somebody answer the phone with joy and a smile on their face. Flip this around, however, and you will quickly find out, there’s nothing worse than an empty receptionist desk or a rude person on the phone.
Your phones are vital to your business and they need a professional, happy person answering them. Without the right person answering your phones, you may not be able to compete in your industry.
Most businesses hire one or two receptionists, but they still don’t get enough coverage. The receptionist work the typical 9 to 5 with a break for lunch. However, during the break and the other hours they are gone, there’s nobody to answer the phones, except you and you’re busy with other tasks.
You could hire more receptionists, but it’s hard to find good help for just a few hours a day. Maybe you don’t even have a receptionist yet, but you are getting ready to place an ad and look for one. This is the perfect time to consider a virtual receptionist.
Filling the Void
Virtual receptionists do many things very well. One of the main things they do is fill the void of time missed by full time receptionists. If you have somebody on your staff answering the phone from 9 to 5, except when they are at lunch, they may be missing more calls than you think.
It’s impossible for your receptionist to answer two calls at the same time. What if they are on an important call and cannot put the person on hold? Now you have a customer going to voicemail, which is never a good thing.
With a virtual receptionist, you can set up your phone calls to be answered by a professional trained in over-the-phone customer service. When your full time receptionist gets busy or is out for lunch, your calls will still be answered. This is one way a virtual receptionist provides real customer service.
Covering the Late Shift
If you were to hire somebody to cover your phones from 5pm to 9pm, you would have to trust them tremendously. They would be responsible for locking up the office and they would, most likely, be left alone the entire time in your office. This is scary for any business owner.
However, you don’t want calls coming in during this time and getting sent to voicemail. Instead, you can use a virtual receptionist to cover the late shift. You only pay them when they actually answer a call, so you won’t have to worry about an hourly wage or salary. The best part, if they gain you one or two new customers per week, you’ve more than paid for their service.
Provides a Human Touch
Yes, you can have a machine answer your calls for a much cheaper price. However, a machine is annoying and cannot handle every question a caller has. There’s nothing worse than leaving a customer waiting for you to call them back the next day.
A virtual receptionist gives you the human touch and they can answer many questions your callers may have. When they answer the phone, it puts your callers at ease because they have a real, live person to speak with. This is far better than any machine.
Handle Orders and Appointments
How many orders and appointments do you miss out on because your full time receptionist is on another call or somebody called after hours? You may be losing customers left and right and not even know it.
When you hire a virtual receptionist to handle your incoming calls, nothing gets missed. They will set appointments for you and handle any order taking necessary. This is a priceless option provides by a professional ready to give you the absolute best service possible.
There are several ways a virtual receptionist provides real customer service. They will cover your phones when you don’t have anybody else to do it. Whether it’s the late shift, weekends or full time hours every day, your virtual receptionist will provide the best possible service over-the-phone.