Have you considered adding a virtual receptionist to your business? It may be a great time to do so because of how much work your virtual receptionist can take off your plate at a low cost to you. But how do virtual receptionists work exactly?
Well for starters, the person that handles the virtual receptionist position for you is considered an actual receptionist but the difference is that they won’t be sitting in your office at your front desk. They work from home, or anywhere they’d like, because they handle everything virtual from a different location than you.
Along with saving on in-house expenses that a live receptionist would cost you, you’re outsourcing to someone that won’t require your company’s regular salary and benefits. Here is a look at how this works exactly and why it’s a great idea for your business.
Why outsource to a virtual receptionist?
Along with cutting back on the expenses of having a receptionist in your office, you could save on administrative and customer service staff expenses as well. Virtual receptionists can handle all types of tasks like taking messages, answering customer questions, handling customer service needs and scheduling your upcoming appointments. They can be trained to handle simple or complex service tasks for you in order to fully utilize your virtual receptionist.
How does it work?
You can hire and train a virtual reception service any time. It’s really easy to set it up and have all of your calls forwarded to this virtual receptionist who will handle them while you focus on more pressing matters. Calls are processed based on specific instructions 24/7. Your messages will be gathered and calls will be processed for you. Your virtual receptionist can handle everything your regular receptionist would be at a better benefit to you.
Should I switch to a virtual receptionist?
You virtual receptionist can handle everything your regular receptionist would but you’ll save on expenses and have someone that can handle your calls at all times of day. No more worrying about your receptionist arriving late, leaving early for a doctor appointment or having no one to watch the phones during their lunch break; your virtual receptionist is on the job. You can have them available around the clock or just when necessary depending on your needs.
They can also handle customer service and tech support 24/7. If you have many agents at your company that are always on the go or in appointments, your virtual receptionist can handle all of their scheduling and phone messages.
They can help questions with basic questions like giving directions to the office, helping customers understand the office hours or they can help with more complex questions like how to return a product that isn’t working.
Your day-to-day operations will go smoothly when you have the phones managed better and you don’t have to worry about a receptionist who should be helping greet the guests that actually stop into your office. You’ll have a highly efficient receptionist working from their own workspace that you don’t have to pay for which keeps costs down for you.
You’ll also pay for only the time that the virtual receptionist answers calls rather than an employee with a 40-hour full-time salary. You’ll typically spend about 1/20th of the cost of a full-time receptionist, if not less.
It’s a great time to switch to a virtual receptionist or hire your first receptionist ever by going the virtual route because of the cost savings and the increased efficiency.