Many businesses have a busy season. Whether you run a retail store and the holiday season is your busy season or you’re a landscaper and the spring is your busy season, you need to know how to handle this time of the year.
If your busy season isn’t handled properly, you could lose out on profits. Even one customer lost could have been worth thousands of dollars.
When the busy season comes along, you need to be prepared. Often, your phone will ring off the hook and you just cannot take all the calls. This leads to many potential customers hanging up on your voicemail and calling your competition.
Instead of losing customers because you cannot handle the call volume, hire a virtual receptionist service. With this type of service, you gain many benefits. Here’s how a virtual receptionist will help you make more profit during your busy season.
Virtual Receptionist vs. Traditional Receptionist
For most businesses, hiring a traditional receptionist for a few months when the busy season hits isn’t possible. It’s just too expensive and it’s hard to find a quality worker to fill a seasonal position.
However, with a virtual receptionist, you not only get a cost-effective solution, but you also gain a professionally trained team of virtual receptionists ready to help you build your business. Since this isn’t an employee of yours, but a service, you can scale your package up and down as needed.
For example, if you run an online retail shop and October through December are your busiest months, you can upgrade your virtual receptionist package for those three months. Once the call volume decreases, you can downgrade to a lower, less expensive package for the rest of the year.
Not only can you scale up and down throughout the year, but you also gain the benefit of keeping your overhead lower all year long. Without the need for a traditional receptionist, you don’t need as large of an office space or as much equipment. You don’t have to supply the phone system, desk and other items a traditional receptionist will need.
What can a Virtual Receptionist do for You?
You may think a virtual receptionist just answers phone calls and forwards them to the proper department. Even though they can do this, a virtual receptionist does far more than just forward calls. Some of the tasks they can handle include:
- Appointment Setting
- Order Taking
- Some Customer Service Issues
- Answering Frequently Asked Questions
- Transferring Calls
- Taking Messages
- And Much More!
Your team of virtual receptionists can do far more for you than just answer the phone. Since they are professionally trained and can be customized to fit your specific needs, you gain more than just somebody with a friendly tone on the phone.
With the right virtual receptionist service, you gain a team of professionals ready to help you grow your business. Not only will they help fill your schedule and boost your sales, but they will also extend your business hours and ensure no calls go missed.
Virtual receptionists don’t work just from 9am to 5pm. They work a longer day for you because you get more than just one person. This also means when your traditional receptionist would miss a call because of a coffee break or lunch, your virtual receptionist team would not miss that call.
The reason a virtual receptionist team fits so well for many small businesses is the cost. They are usually less than about 25% of the salary of a traditional receptionist, even during your busiest season.
This type of service is also very scalable, which makes it possible to cover the fluctuation in your business without paying for more than the time used. You only pay for the minutes a virtual receptionist is actually on the phone with your customers. This means, you don’t have to pay for the time they sit and wait for somebody to call, like you would with a traditional receptionist.
If you currently struggle to handle the busy season or it leaves you wearing too many hats, it’s time to make it a better year. Using a virtual receptionist service can free you up to handle more important business tasks and can allow you to grow your business without missing a single caller.