Johnny FD is not your average entrepreneur or small business owner. He’s a go-getter that isn’t afraid to take on a multitude of projects in his quest to be successful and provide a comfortable life for his family. We’re proud to say that Johnny is one of our clients, and he also happens to be a master of earning “passive income” from a variety of avenues that he’s managed to make profitable.
Passive income – Earnings an individual derives from a rental property, limited partnership or other enterprise in which he or she is not materially involved; income received on a regular basis, with little effort required to maintain it
Don’t believe us? In the month of September, Johnny earned a total of $17,407.61 in passive income – money that didn’t require him slaving away for 80+ hours per week. And when you hear how he’s done it, you’ll be pretty amazed.
How Entrepreneur Johnny FD is Boosting Sales with Conversational
Entrepreneur Johnny FD included Conversational in his recent blog post covering his total passive income for the month of September.
Read the excerpt below:
“Last month was terrible. It was the first month ever that my store barely broke even and it was all my fault.
“My customer service employee in the states has been seriously slacking these past few months and not answering phone calls or replying to potential customers. It was my job to keep an eye on him but I was so busy traveling that honestly, I didn’t want to deal with it.
“In retrospect, I could have asked someone in the states to call in everyday to make sure he was answering the phone, or I could have looked at the call records, but I didn’t and we paid for it with the lowest month in sales we ever had last month.
“To make it worse, I let it continue all this month as well. I was on the cruise ship and knew that I didn’t have the time to answer calls myself or hire and train a new employee. So I gave him a final warning and prayed that he would magically change his ways, but he didn’t, and two days ago, I fired him and signed up for a virtual receptionist at Conversational instead.
“I’ll write a review of them in the next few months, but I have a good friend who uses them for his drop-shipping stores and has had great experiences so far. At first, I was reluctant as I don’t want a receptionist – I want someone who can answer questions and get the customer to order, but it seems like they can do that as well which is awesome! [Note from Conversational: We’re more than an answering service – we also deliver basic customer service to callers to better represent our clients’ businesses!]
“Best news is that as soon as I fired the guy and had calls go to my skype number, we made $6,498 in sales overnight just by me calling people back in my underwear. Hopefully the income from this store will continue to increase now that I have my eyes on it again.”
Entrepreneur Johnny FD realized that allowing someone who was consistently unreliable to manage his customer service efforts was costing him sales. He made the right decision by remedying it as soon as he noticed the ill effects.
In just one evening of him taking the reigns and getting back in touch with callers that left messages and missed calls, he managed to win back almost $7,000 in sales. With the additional help of Conversational’s team of virtual receptionists, Johnny won’t have to worry about ever missing another call.
Has your business been offering sub-par customer service? We can help. Give us a try free for 30 days for a limited time!