The New Year is upon us and many have already made resolutions. By now, some may have even given up on those resolutions. However, your company is far too important to give up on anything that can improve it.
Phone communications should be a part of your New Year’s resolutions. If you don’t have it as a part of your resolutions for 2015, it’s time to make a few revisions. This is one of the most important parts of a business, since many customers often have their first experience with your company over the phone.
Fitting Phone Communications into your New Year’s Resolutions
There’s always room for improvement when it comes to phone communications. Whether its the attitude of those answering the phone or how long they let it ring, there’s a place where your company can get better.
Many companies have switched to automated systems to redirect phone calls to the right department. This type of system may seem great, but it could be costing you money. Many callers cannot stand dealing with automated systems and are very upset by the time they actually get a live person on the phone. This is dangerous territory and might be costing you money.
Nobody likes spending their precious time dealing with an automated system. If your company uses one of these, maybe your resolution should be to find a better way.
Possible Ways to Meet Your Phone Communication Resolutions
A few types of resolutions you may want to consider include:
- Create more personalized phone answering
- Answer each phone call faster
- Answer the phones with a smile and a positive attitude
- Never miss another phone call during business hours
- Cut down on how many callers end up going to voicemail
These are just a few of the many choices for your phone communication resolutions.
Achieving your resolutions may not be nearly as hard as you think. You don’t have to put your staff through a rigorous training program. Instead, you can hire a virtual receptionist service to achieve many of the possible phone communication resolutions.
How can a Virtual Receptionist Help?
Hiring a virtual receptionist will ensure all your callers are greeted in a friendly and professional manner. It will also ensure all the incoming calls are answered promptly. Just these two benefits, alone, can help you to achieve many of the possible New Year’s resolutions for the phone communications of your business.
Along with providing a professional and friendly person to promptly answer the phones, a virtual receptionist service can also help save you time, make you more productive and increase your bottom-line. Since every phone call will be answered, you won’t have to worry about missing another call. Missed calls could be costing you missed sales and profits, but with a virtual receptionist, this is no longer an issue.
There are many other benefits of hiring a virtual receptionist, as well. If you want to make sure your phone communications become an important part of your business’s New Year’s resolutions, you may want to reevaluate your original list. Then, look into hiring a virtual receptionist service to help you achieve your new phone communication resolutions for 2015.