If you run a small business that has a busy season and an off season, it’s important to know how to handle phone calls during both. The busy season is a time when many business owners tend to miss calls and neglect potential new customers. However, the off season can be a time for a different type of neglect due to laziness.
Regardless of the season for your business, handling the calls properly will make a huge difference. Here’s how you can always put forth a professional attitude on the phones.
Outsource your Reception
There are many benefits for a seasonal business when it comes to outsourcing reception. Often, this means you will hire a virtual receptionist service to handle your incoming calls. This gives you access to a team of professionals trained to greet every caller with a professional and friendly tone.
When the busy season arrives, this team of virtual receptionists can take over your phone calls freeing you to take care of paying customers. Usually, this leads to more business for you, which can make your off season shorter.
The virtual receptionists handling your calls won’t miss any incoming callers. They will handle each one professionally and you may even be able to extend the hours potential callers can reach your business. This makes it possible to generate more sales and keep you busy longer.
After the busy season is over and the off season hits, you can cut your virtual receptionist package down to the minimum. This allows you to scale up and down, as needed. Since you only pay for the time your virtual receptionists are on the phone with customers, you don’t have to worry about spending more or less than necessary.
The off season may be the time you take your vacation, spend less time in the office or work on other projects. If this is the case, your virtual receptionists can make sure your business doesn’t miss a beat. Some customers may call in to schedule appointments or place orders in advance. You don’t want to miss these opportunities.
What will a Virtual Receptionist do for You?
A virtual receptionist does more than just answer the phone. The receptionist can schedule appointments, take orders, answer general questions and screen calls you may not have the time for. Along with handling all of these tasks, they can send you voicemail messages via email and make sure your business never misses a beat.
Since you can scale your virtual receptionist service up and down, as necessary, you don’t have to worry about paying a receptionist more when it’s slow than you really need to. You will also have fewer distractions because all of the calls will go through your virtual receptionist.
If you run a seasonal business or even a year-round business with a busier season, a virtual receptionist service may be the perfect solution for handling your phone calls. There are many benefits to this type of service and you won’t have to worry about losing potential customers because they didn’t leave a voicemail.