Have you considered bringing on a virtual receptionist to your business? It’s a great way to bring value to your company as many times, a virtual receptionist adds a level of professionalism to a brand. What exactly is the value of a live virtual receptionist? You may already be working with one and love not worrying about answering the phones anymore or that your calendar is always up-to-date as your live receptionist is now scheduling all of your appointments.
Did you know your virtual receptionist can work after business hours, can help you with other administrative tasks, and can even help with customer service needs such as your social media engagement? You may not have realized the full potential of a virtual receptionist or have put off the idea of bringing on the service as you didn’t think it would benefit your company enough. Here is a look at how to properly measure the value of a live virtual receptionist and why more small businesses are implementing the service.
Your customer service needs could be handled with your virtual receptionist. Have your virtual receptionist mail out thank you cards to new customers, check for complaints on social media and respond to it, or even help to answer general customer concerns on the phone when they call in for appointments.
It turns out that research has found 80% of a company’s future revenue is going to come from 20% of existing customers, so keeping them happy with great customer service is key. Plus, studies show that a 5% increase in your customer retention can make you 75% more profitable, according to Bain & Co.
You have to love having the phones answered all day while you focus on other tasks without the distraction. Your virtual receptionist can handle calls promptly during business hours, before the day starts, or even after hours. Your customers won’t have to worry about reaching someone for help throughout the whole day.
Let your staff feel free to take a lunch break, schedule doctor’s appointments, and take vacations without worrying about the phones anymore. When you were missing calls before, you probably didn’t know that 65% of the callers decided not to leave a voicemail and you may have missed out on that many customers. Your virtual receptionist can handle the phone so that your staff can feel free to work with customers, take breaks, or have a sick day.
Time management and professionalism
If you find that your time is worth about $50 per hour or maybe even $100 per hour, imaging how you are wasting those hours by being in charge of the phone, your blog research, or social media updates and more.
When you bring in a virtual receptionist to handle these administrative tasks, you just gained your time back and had the ability to do $100 worth of work. Your virtual receptionist costs much less than this and can do so many tasks for you at a great rate. Get your time back to complete important tasks and make the big bucks while your virtual receptionist acts as the perfect assistant to these time-consuming yet ever important tasks.
In addition to these amazing perks like better customer retention and making more money with each hour in the day, your virtual receptionist is going to add a more professional image to your brand. You’ll no longer look like a one-man show, have rushed conversations on a busy day, or miss calls. Your virtual receptionist will be answering the phones with a personal touch while giving the time of day to discuss the needs of your clients.
These are the best ways to measure how big of a value bringing on a virtual receptionist could be to your business.