Companies that are trying to grow to the next level often have a ton of work to get done. This can range from endless meetings and financial planning, to traveling and customer service. A receptionist is a necessity for growing businesses, but what type of receptionist is the right choice?
You have many options, including an in-house, full-time receptionist or a virtual receptionist service. If you value efficiency, the choice is an easy one.
Why are Virtual Receptionists more Efficient?
A virtual receptionist provides you with a better way to handle your incoming calls without sacrificing most of the services of an in-house receptionist. They don’t miss calls or leave you short handed, because you will be provided with a team of receptionists that are capable of covering breaks, sick days and vacation time.
The first impression will always be professional for the caller, and you won’t have to worry about the distraction of answering the phone when your call volume goes up. Instead, you and your other employees can work on other tasks while your virtual receptionist handles the phone calls.
Your Office Admin’s Best Friend
When you choose a virtual receptionist, they quickly become your office administrator’s best friend. Since your office admin has other things to do, they don’t have to worry about answering the phone with a VR on your team. This frees them up to do what you really hired them for.
More Than You Might Expect
Virtual receptionists are highly efficient and will probably provide more than you expect. They can schedule appointments, handle orders, answer general customer service questions, take messages, provide call backs to customers and so much more. They may not be able to handle filing for you, as an in-house receptionist might, but they can do far more than you might expect.
Maybe the only reason an in-house receptionist would handle filing is to fill time in between calls. After all, you’re paying them whether the phone is ringing or it’s quiet. So, why not get your money’s worth?
With a virtual receptionist service you don’t have to find things for them to do in between calls. You only pay for the time they are on the phone with callers, so you never have to worry about filling their down time.
The Most Cost-Effective Solution
For a growing business, the virtual receptionist is the most cost effective solution. Even a huge monthly package from a top virtual receptionist service won’t cost you half as much as one in-house, full-time receptionist.
A full-time receptionist will run you between $25K and $40K per year. That’s not including benefits, paid time off and potential bonuses. They will cover your phones for about 40 hours per week, at most.
When you choose a virtual receptionist service, you can spend less than $1,000 per month and get twice as much coverage. You get a team that will cover your phones from 7am to 8pm, seven days a week. This added coverage may actually help your business make more money, on top of the huge amount you will be saving without an in-house receptionist.
For most small businesses, a virtual receptionist package under $500 per month will do the trick. Of course, if you find you need to upgrade for more minutes, this is always possible.
If you value efficiency, hiring a virtual receptionist is an easy decision. They are more cost-effective, provide more coverage and give your business a very professional image.