If you run a business with a regular receptionist, such as a law firm, medical office or another type of business, you may need a backup plan. It’s not really possible to hire a temporary receptionist to cover a vacation, sick day or a lunch break. However, these times need to be covered.
A virtual receptionist may be the perfect back up for businesses with full time, in-house receptionists. This type of service can handle all incoming calls during breaks, vacations, sick days and other times you need somebody answering the phone. Here are some of the things that make a virtual receptionist service a great back up:
Fills in When Needed
With the right virtual receptionist company, you can turn the service off and on as necessary. This allows your full time receptionist to take breaks, go on vacation and take a sick day without you having to cover the phones.
It’s not a good idea to have callers go to voicemail, as more than 33% will hang up. Instead, you can use a virtual receptionist service to ensure the phones are always covered.
Highly Cost Effective
For most businesses, only one extra sale or client per month will cover the cost of using a virtual receptionist as a backup. Since you won’t have to worry about missing any calls, one extra client or sale shouldn’t be hard to get at all. This doesn’t even include the loyalty you will be able to create with current customers because they will never have to leave a message without first talking to a real person again.
Extends your Business Hours
Most virtual receptionist services will work longer than your normal business hours. This means if you open the office at 9am and you close it down at 5pm, you can extend your hours before and after your normal business hours. Customers can call after or before hours and still talk to a live person.
Provide More than Just Reception Services
Most virtual receptionist services do more than just answer phones and transfer calls. They can set appointments, reschedule appointments, make call backs, take orders, answer general questions and more. This can save you all kinds of time and provide a service your clients desperately need.
Turn on and off at Will
Virtual receptionist services can be turned off and on at will. You can use them for an hour, and then turn it back over to your regular receptionist. Whether you just use the service during breaks, after hours or just to cover vacations, you get to choose how much or how little you use it.
Only Pay for Time Used
You don’t have to worry about paying for more than the time your virtual receptionist is on the phone with clients. Since most of these services provide packages with a specific amount of minutes, you only have to pay for time used, instead of a salary or hourly wage.
Another reason you can use virtual reception as a great back up to your in-house, full-time receptionist, the services don’t have minimums. You don’t have to buy a certain amount of time every month and you can upgrade or downgrade your package at any time. This makes it easy to scale during a receptionist vacation or the busy season.
You won’t have to worry about turning the phones over to a service with untrained call center representatives. A virtual reception service uses highly trained professionals that are experts in answering phones and providing amazing customer service. You may find that your virtual receptionists are better at their job than your in-house receptionist.
There are many reasons why choosing virtual reception as a back up to your in-house, full time receptionist. Whether you need help during a busier time of the year or you just need the phones covered during a vacation or a sick day, virtual reception can provide just what you need.
Of course, if you decide the service is the right choice for your incoming calls, you can always use a full time virtual receptionist service. Upgrading it very easy and often it can cost far less than hiring a full time receptionist to answer your phones in-house.