Our country thrives on small businesses. Many people depend on these businesses for services, products, jobs and community support. With this in mind, it’s very important for small businesses to have the tools they need for success.
A virtual receptionist provides plenty of benefits for small businesses. For some, this type of service is a necessity. Here are some of the reasons why virtual receptionists are vital to today’s small business.
Better Time Management
Small businesses have to depend on using every bit of their time wisely. Any wasted time could cost a small business owner money. Since the owner often performs many tasks for the small business, its important to manage time properly.
With the help of a virtual receptionist to answer phones, make follow up calls and help with scheduling, the owner can free up time for other important tasks. The best part is that you won’t miss a single phone call, which could mean larger profits.
Hiring a full time receptionist will cost around $30,000 per year, which doesn’t even include any costs for benefits. However, hiring a virtual receptionist will only cost between $100-$500 per month, on average. They will handle all of the same tasks, for the most part, and at a lower cost. You can save around $20,000 to $25,000 a year in comparison.
With a virtual receptionist, you are getting somebody trained to be a receptionist. This is far more than just somebody willing to answer the phones. When you hire the right virtual receptionists, you’ll get better communications with your clients. These individuals are highly trained to provide the best possible experience for your clients.
Better Business Reputation
Since you will have a professional answering your phones, you will gain a better reputation as a business. No longer will clients call to speak with you and get stuck on hold all day because you’re busy. They will get to speak with an actual person trained to help them with their questions. They can also forward the call directly to you, if its vital.
Expanded Business Hours
Maybe you only run your business from 9am to 5pm, but customers call in after and before your business hours. With a virtual receptionist, any after hours or before hours calls will be handled by an actual person. This is far better than an answering service.
If you want to expand your business hours without working more, a virtual receptionist can help with this task. They will handle calls with a professional outlook, no matter what time the call comes in. This can help increase conversions from callers to customers and keep your current customers very happy.
There are many reasons why small businesses need to outsource certain tasks in today’s business world. Many industries have changed quite a bit over the past decade. This has caused smaller businesses to step up their game. If you want to enhance your small business and compete in your industry, a virtual receptionist is certainly a step in the right direction.