Your business is growing, and more time is being spent on answering phones to care for customers. Many business owners begin their business with the bare minimum, but do not realize when it is time to increase their staff. When it becomes difficult to get anything other than answering the phones done during the day, then it may be time to hire a live answering service.
Hiring another full time staff member to man the phones may not be feasible. There are a lot of costs associated with full time staff. You want an affordable solution, and that is why more and more businesses are hiring answering services.
You will be amazed at the amount of tasks you can complete in a day when you have someone else caring for your phones. A live virtual receptionist is trained to care for your phone calls in a professional manner.
Your business will benefit, and you will see your income increase. However, it can be hard to know when you are at the point of needing a live answering service. Here are some signs that may let you know it is time:
Staff Always On The Phone
If your staff is spending more time on the phone than they are working, it is time for you to think about an answering service. When staff members are pulled away from their jobs to answer phones, you lose money because they are not being productive. Staff members that fall behind in their work can end up costing you more than employing an answering service.
You need to evaluate the number of calls that are made to your office each day. Then, see how many of those calls are actually made after your business is closed or on weekends. Follow up by seeing how many of the missed calls are addressed when your staff is back in the office. This will show you how many opportunities are being missed while your office is closed.
When you have a multitude of phone calls coming in after hours, it may benefit you to employ an answering service to help with customers. You can decide how to use the answering service, as they are flexible. This type of service can be used a few hours each day, or on a full time basis. Customers who work during the day will then have a chance to have their issues cared for.
There are so many times when you need to focus on an important project and not be bothered with endless phone calls. This may be during meetings, or when working on company reports. You know and understand that all phone calls are important, but some of them can wait until you are finished with your project. A professional answering service is trained to efficiently screen your phone calls. They will let you know If an important call comes in, and care for the rest while you are in your meeting.
Evaluate your phone calls, and make that decision. It could really help your growing business.