Lex Reception vs Conversational – Which is Right for You?

Lex Reception and Conversational both provide the same type of service. They are both in the business of providing top virtual receptionists for your specific needs.

Even though they both provide the same type of service, they are not equal. There are differences that set one company apart from the other. Here’s a quick comparison of Lex Reception and Conversational to help you make the right choice when hiring a virtual receptionist service.

lexreception Ruby vs Conversational Conversational Receptionists Logo
175 minutes Receptionist Time 100 minutes
$199 Monthly Cost $129
1 Voicemail Boxes 10
Not Advertised Risk Free Money Back Guarantee 30 day free trial
5 years Call Center Experience 16 years
1 wins, 1 tie TOTALS 4 wins, 1 tie winner


What They Both Provide

Both Lex Reception and Conversational provide many features, such as call transferring, call screening, message delivery, appointment scheduling, order taking, general question answering and much more. They both provide just about the same features for their customers.

The one big difference is the customization offered by Conversational. Lex Reception offers some customization, but Conversational will allow you to set temporary call instructions and customize the way each call is handled. This helps to brand the service more for your company than just leave it as a general answering service.

The Cost and Packages

ConversationalIf you choose Lex Reception, you won’t get a very small plan option. Even though they call their smallest plan the “Small” plan, it comes with 175 minutes for $199. That’s a big commitment if you’re not sure how much you need the service.

Lex Reception also offers a Medium plan with 350 minutes for $349 per month and a large plan with 700 minutes for $599 per month. The small plan comes with one free voicemail box, the medium has two and the large comes with three voicemail boxes.

Lex Reception also offers a demo on their website allowing you to test their service.

When you choose Conversational, you will also get to choose from three different plans. The smallest plan from Conversational provides 100 minutes for $129 per month. They also offer a second plan for $239 per month with 200 minutes and a third plan for $579 per month with 500 minutes.

Conversational gives you 10 free voicemail boxes with the smallest plan, 20 with the second plan and 30 with the largest plan. They also offer the option to customize a larger package if you need more minutes.

Along with providing more voice mail boxes and more minutes for the price, Conversational also gives their customers a 30 day risk free trial to test out the services. This allows customers to see how the service works and get an idea of how large of a package they really will need. If they are unhappy for any reason, they will be reimbursed the full amount of service provided.

Overall Comparison of Lex Reception and Conversational

Lex ReceptionBoth of these virtual receptionist companies are great choices. However, Conversational sets itself apart from Lex Reception by providing a lower cost, a 21-day risk free trial, more customize-able service and more voicemail boxes with each plan. These are just a few of the many benefits you gain when choosing Conversational over Lex Reception.

If you’re looking for a virtual receptionist service to take over your incoming calls, both companies provide a good choice. Neither is a cookie-cutter company offering a one-size-fits-all solution. However, the better choice out of the two is Conversational.

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Conversational is the leading virtual receptionist, virtual assistant, and call answering service provider in North America. With a team of skilled, friendly virtual receptionists and virtual assistants paired with our cutting edge technology, we're dedicated to delivering a great experience to your callers at a price you can afford. Put an end to missed calls and take advantage of the number one call answering service for small businesses, legal firms, and medical offices today!

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