Many small businesses don’t think they can afford or really need to use a live answering service. They picture a call center and think this is an expense only large corporations can afford.
However, a live telephone answering service is not only affordable, but also more cost effective than a traditional receptionist. They come with many benefits past just saving you money. Here are a few of the major benefits of this type of service.
Professional and Efficient Call Handling
You hire a live answering service to ensure no calls are missed and they are all handled professionally. The callers could be new customers or long-time customer and they all deserve the best possible service over the phone.
When your phone rings, it could be for one of many reasons. Each type of call may be handled differently and maybe even by a different person. With a call answering service, you gain the ability to free your time as they handle the calls efficiently.
If the caller needs to be transferred, they handle it. If they just have a few general questions, the virtual receptionist answer them. It doesn’t matter why the customer is calling, your answering service will make sure they are handled professionally and efficiently.
Extended Business Phone Hours
Some live answering services offer 24/7 coverage, while others at least offer coverage for the majority of the day. With your own business hours, you may be covered from 9am to 5pm only, but even with a service covering just part of the day, you can extend your hours to 7am to 8pm.
This allows late and early caller to get in contact with a live person, get questions answered and even place orders. You may gain more business simply by allowing customers to call for a larger portion of each day.
Appointment Scheduling and Order Taking
If your business relies on appointments or orders, you will love this benefit from a live telephone answering service. When you choose the right company to provide this service, they will provide professional virtual receptionists with the ability to take orders and schedule appointments.
The service can work with your appointment scheduling software and add appointments into open spots. Imagine waking up, going into work and finding you have a full day of appointments because of callers from the night before.
Your call answering service will also take orders and can enter them into your ordering system for you. This is a huge benefit for many businesses because the right virtual receptionist will also be able to upsell, when possible, and increase your profits from each order.
Hiring a live answering service isn’t expensive and it’s not just for the larger companies. It’s a great way to ensure every caller receives amazing customer service. With the right service, you will even gain the benefit of larger sales and profits on ordered products.
If you’ve been looking for a way to provide better customer service, hiring an answering service may be the way to go. You will gain the experience of professional virtual receptionist at a fraction of the cost compared to a traditional receptionist.