When a visitor enters your website and has a question, a very small percentage actually fill out a form or send an email to clear things up. Instead, most will navigate away and look somewhere else. Offering live chat is the obvious answer to capture those leads before they leave your website, but the cost of hiring agents to respond to incoming visitor chats is usually quite high. That’s not the case with Conversational.
You can hire chat agents for $1/hour to respond to customer inquiries on your website in real-time. We staff experienced, knowledgeable chat agents to answer inquiries for your visitors quickly, accurately, and efficiently. With live chat on your website, you’ll make more sales, engage with more customers, and improve your customer service.
Hire chat agents for $1/hr
You can hire our live chat agents to handle all incoming chats on your website 24 hours a day, 7 days a week for just $1/hour! If you don’t need chat coverage on your website 24/7, you can choose from any of our cost-effective live chat packages below from part-time to evenings and weekends.
The best part is that as your business grows and needs more chat coverage, your cost savings grow, too! There are no contracts with any of our live chat plans, and you can upgrade, downgrade, or cancel at any time. For as little as $1/hour, you can staff professional live chat support agents on your website to give your visitors the support they need throughout the buying process to increase their chances of making a purchase!
- Part-Time Live Chat ($3/hr) offers you 10 hours of live chat availability/week – you set the hours
- Full-Time Live Chat ($2.20/hr) offers you 40 hours of live chat availability/week – you set the hours
- Overtime Live Chat ($1.10/hr) offers you 128 hours live chat availability/week (including evenings and weekends)
- 24/7 x 365 Live Chat ($1/hr) offers you 168 hours of live chat availability/week, 365 days per year
There are so many benefits that come along with using live chat on your website. From locating new leads and stretching your customer service hours to increasing sales and customer satisfaction, live chat is a big part of growing your business.
The benefits of live chat for your website
Generate new leads every day
Continually generating new leads is the only way to keep your business from stagnating. You can’t always count on your visitors to take the time to locate and fill out your contact forms or call to ask a question. However, if a visitor is presented with the option to chat live with an agent, they can quickly and easily ask questions and pursue a conversation without going out of their way to do so. It could lead to a sale or even a lifetime customer!
Convert more leads into customers
The American Marketing Association found that visitors who use live chat are 3 times more likely to buy than visitors who did not use live chat. In fact, the average conversion rates in the study are pretty astounding: When live chat is offered, websites see a 20% higher conversion rate on average and a 305% increase in average ROI.
A research report from BoldChat found that visitors who use live chat end up making a purchase about 24% of the time and spend 55% more than non-live chat users per purchase. Talk about a return on investment! No other tool or functionality can increase your conversions and ROI as simply as adding live chat can.
Appeals to security-minded users
Giving away contact information (email, full name, phone number, etc.) just to submit a question to a company is seriously unappealing to security-minded users who like their privacy. Offering live chat gives them an opportunity to ask questions without having to give away their personal information and enables you to reach a visitor that may have otherwise left the site without learning more about your product. That’s a win-win!
24/7 customer support
The ability to provide your website visitors with customized customer support all day, everyday makes an incredible difference in customer satisfaction and loyalty. Whether it’s first thing in the morning, midday, or the middle of the night, our live chat agents will be there to respond to your visitors immediately upon receiving an incoming chat.
Mention the availability of 24/7 live chat support on your website in marketing materials, on social media, and throughout your website to show your potential customers that you take customer support seriously.
Faster and customer-preferred
Getting information about a business is easy these days – there are so many channels to use, including phone, email, contact forms, FAQ content, and social media. But customers agree that the fastest and most efficient way to receive support and answers to inquiries is through live chat. Emailing, placing phone calls, and browsing FAQs for the right answer all take time. Typing a question and hitting Submit takes only a few seconds. That’s why live chat is preferred by customers.
Sell to the lurkers
Every website has lurkers – people who visit and check out your content or products, but don’t take the final step of making a purchase. Setting up live chat on your website enables you to draw the lurkers out and increase your odds of making a sale by having a chat agent prompt them with the opportunity to chat after they’ve been on your website for a few seconds.
Real answers from real people
Our live chat agents are real human beings, not bots. We take the initiative to learn about your business and website when you sign up for our live chat service so we can deliver accurate answers to your visitors. The on-boarding process includes a questionnaire where you can fill us in on any details you think we’ll need to know for visitor chats.
We’ll also do a complete overview of your website and add all the information to our database, where our live chat agents will be able to access your information each time an incoming chat is received. Your visitors will get real answers from real people, not automated responses from bots.
Generating new leads is the only way to keep your business going. You can’t always count on website visitors finding and filling out your contact form or any type of lead generation form.
However, if they are prompted to chat, they may ask questions and pursue a conversation, which may lead to a sale or even a lifetime customer.
Live chat lead generation allows you to receive and respond to chat requests directly on your website. When a visitor arrives, they are prompted with an invitation to chat after just a few seconds. If they accept, one of our customer service specialists will join the chat and answer any questions they may have. Emailing, reading FAQs, and placing phone calls takes time. Live chat support is fast and preferred by customers.
Ready to start offering live chat on your website? Click the button below to hire chat agents for as little as $1/hr.
Live chat support improves customer service
When you add live chat support to your website, you’ll experience customer service benefits including:
- Better customer engagement. Your website visitors won’t feel like they are alone when they arrive at your website. Maybe they are struggling to find what they need or just have a few questions before making a purchase. When our live chat agent prompts a visitor, they are then able to pose any question they have and get a fast answer. This provides a better way to engage and convert more visitors.
- Immediate assistance for issues big and small. As soon as one of your website visitors enters a chat, one of our live chat representatives enters immediately. Visitors receive immediate assistance anytime your live chat feature is turned on.
- Provide an additional customer service channel. Many of your website visitors don’t want pick up the phone and call your company or take the time to write an email explaining an issue or question. Instead, they want to search your website and find the answers they are after independently. With the live chat support option, they can ask any question in a channel known for fast response and resolution times.
- Ability to outshine the competition. In some cases, your website visitors may be comparing you to your competitors. If you are similar to your competitors in price and value, live chat support could be the feature that causes a customer to select you over another company. Fast, reliable support is that important to consumers – it’s why the live chat ROI rate is 305% higher than the average rate.
- Provide an increase in leads. Getting more for every dollar you spend on advertising and lead generation is important. When you add the live chat support for lead generation feature to your website, you have the ability to increase the number of leads you gather by 33% or more.
There are several benefits to adding live chat to your website. You can easily start generating more leads and gaining a larger ROI on every dollar you spend on online advertising. We provide professionally trained live chat support representatives ready to close more sales for you. So, how does live chat support work?
How live chat support works
Once you choose the right package for your specific needs, we will install a Conversational Live Chat icon on your website. This icon will give your visitors the ability to easily enter the live chat and speak with one of our representatives.
As soon as a chat has been initiated, one of our representatives will enter the chat. They will use a script specifically for your business to help gather information, such as the name, phone number and the reason for the chat. Our representatives will also be able to answer general questions and handle some customer service issues.
After the chat session has ended, you will receive an immediate email with the information from the chat and the new lead. We also have the ability o connect the customer directly to your business by phone, if they prefer.
Your site will be monitored 24/7 to ensure you get the most out of every minute of the live chat lead generation service. You will even receive a monthly lead report to go along with an email for every new lead.
Why do customers prefer live chat?
Adding a quality live chat support feature for lead generation is hugely beneficial for a growing website. There are several reasons why companies are seeing an increase of up to 33% when they add this powerful feature.
It’s the less threatening option for visitors
Many customers don’t want to fill out a form or send an email if they aren’t working with you yet. They feel it’s an invasion of their privacy, especially if they don’t know you or have yet to make a purchase from your business. When you add a live chat feature, they no longer have to fill out a form or give away personal information to get answers to questions. It’s the less threatening option for privacy-conscious visitors.
Helpful for telephonophobia or phone phobia
Have you heard of telephonophobia? It’s the fear of talking on the phone and for many, it makes it close to impossible to place a quick call to a customer service department or business. By adding the live chat option to your website, you eliminate the need for customers to call you and give a more comforting option for anyone suffering from phone phobia. Those preferring to call still can, but others can simply chat online instead.
Gives instant gratification
We live in a world of instant gratification. The internet has made it possible to get answers very fast. Both younger and older generations want everything immediately. They don’t want to wait.
When you want to give your website visitors a fast answer, you need live chat. They can simply click the icon, ask their question and receive an answer very fast.
Qualifies the lead quickly
When you collect leads via a contact form, you may add in a few questions to qualify the lead. However, the longer the form, the less likely somebody will actually fill it out.
Adding live chat for lead generation allows you to gain qualified leads. You will gain access to the entire chat conversation, which means you will be able to see exactly what the visitors’ needs and wants. This makes it easy to qualify the lead quickly.
Achieves higher conversions
The most important reason to add live chat to your website is the ability it provides to increase your conversions. How much more money would your business make if you experienced a 5% increase in conversions?
According to a statistical analysis done by BoldChat in 2012, those entering a live chat are 7.5 times more likely to buy. This same report showed that chatters, on average, buy 24% of the time and spend up to 55% more per purchase.
When you add live chat for lead generation to your website, you are adding a proactive form of chat. Those engaging via proactive chat are actually 8 times more likely to convert into a sale compared to a visitor not entering into a proactive chat session.
If you want to make more money, convert more leads and build a more successful online business, you need Conversational live chat support for lead generation. Click below to get started.