Most business owners know what happens when they are on the road. Whether on the way to an appointment, on vacation or just heading home for the night, this is the time when clients always want to call you. However, it’s not always a great time for you to talk.
Maybe you’re not literally driving, but you’re out of the office and unavailable. If you run a small operation, you may be scared to be unavailable because every call matters. What do you do when you need to be on the road, but you also need to be able to answer phone calls?
Can you Run your Business from the Road?
With so many entrepreneurs taking their business online, it has become possible to run your business from just about anywhere. The world of outsourcing makes it possible for business owners to travel or meet with clients and still have other tasks covered.
When you are gone, it doesn’t mean the office doors have to be shut until you arrive home. Phones can still be answered, appointments can still be set, products can be sold, services can be provided and many other business tasks can be handled.
Answering the Phones, While You’re Gone
You may think that just having your calls forwarded is good enough, but what happens if you cannot answer the phone? The caller will end up in your voicemail box, which just isn’t good customer service. In addition, it won’t be long before your voicemail fills up, which leads to missed messages and unhappy clients.
You cannot be in two places at once, but your business can be. When you’re on the road, you can use a virtual receptionist to handle all of your calls. Your VR can be given specific instructions to forward certain calls to you while they handle the rest.
When you use the right virtual receptionist service, you will have a team of professionals handling all your calls while you’re gone. They can schedule appointments, answer basic questions, take orders and handle many other tasks for you. Even though you’re on the road, your business can run smoothly as your virtual receptionist is on the phone for you.
What Happens if You Just Send the Calls to Voicemail?
Many professionals just turn on their voicemail or answering service, leave the office and hope callers leave a message. This is like playing business roulette because about one-third of the callers sent to voicemail won’t leave a message and will never call your business again.
Losing one-third of your potential business is simply not a good thing for any size business. So many business owners are constantly looking for ways to increase their sales, profits and client-base. Sometimes, its as simple as having a live person answer the phone while you’re out of the office.
If you travel often for business or you have to keep appointments out of the office, you may want to consider a virtual receptionist service to handle your phone calls. This will keep you from losing the callers that won’t leave a message. Even more importantly, it will help you connect with those customers that will leave a message but then call your competitor because they want service as quickly as possible.