Medical offices often miss calls, answer the phone after multiple rings or have somebody answering the phone that has another job to do. There are many reasons why this isn’t a good thing.
Outsourcing your medical reception to a virtual receptionist service will not only pay for itself, but will also add value to your medical office. When you outsource this part of your business, you can know that your clients are handled with professionalism in the best possible way.
Reasons Why a Virtual Receptionist is Perfect for a Medical Office
Often, the person in charge of answering the phones in a medical office also has to check in patients, take care of the filing and make sure the front office runs smoothly. This can take them away from the phone and make it hard to juggle their responsibilities.
The number one reason to use a virtual receptionist for a medical office is to free this employee up to do their job. They will be free to help patients in the waiting room and take care of billing, filing and other services. They won’t have to worry about scheduling appointments over the phone or handling basic customer service calls. Instead, they can simply concentrate on other important tasks and the patients in the office.
Other reasons to outsource your medical reception include:
- Provides a live person to answer the phone always – When a live person answers your office phone, it automatically puts you ahead of many other medical offices. Many only have a phone answering service to play a message when the office is closed or someone is unable to get to the phone. With a virtual receptionist service, you get a live person to answer the phone when patients call.
- Extended phone hours – You may only take appointments from 9am to 5pm, but that doesn’t mean you cannot schedule them before 9am and after 5pm. Many people don’t get off work until after 5pm and need to call to make an appointment. With a virtual receptionist, you can extend your business hours to accommodate these people and fill your appointment book faster.
- Highly cost effective – Hiring a full time receptionist is very expensive. Most medical offices put this job on somebody that handles other things to cut costs. However, with a virtual receptionist, you can get the professionalism of a full time receptionist for about 25% of the cost. It may only take one new patient to pay for the services every month.
There are many good reasons to add a virtual receptionist to your team. Your medical office needs to provide the best possible customer service and needs to give the patients what they want. Providing a live person to handle the phones is certainly a step in the right direction.
Why does Virtual Reception Pair Well with Medical Offices?
A virtual receptionist is the perfect addition to a medical office because of the cost effectiveness. With such a low cost for this service, medical offices can fill their calendar with appointments and boost their overall profits. The service will pay for itself, and then some.
When you outsource the reception of your medical office, you no longer need a dedicated person to schedule appointments over the phone. This is all done by your virtual receptionist. They can work with your appointment scheduling software to ensure the new appointments show up on your calendar.
This will help to keep the distractions out of your workplace, which makes it possible to cover more appointments and provide better customer service. If you have a nurse answering the phones, even just when your regular receptionist is at lunch, this can help free your nurse’s time up for patient care, as well.
The key to using a virtual receptionist is understanding the high benefits it provides. You don’t have to worry about the phone ringing unless it’s something your virtual receptionist cannot handle. Most calls will be handled without any issue, and your employees’ days will be distraction free.
Imagine a full calendar of appointments and an office that runs smoothly because nobody gets stuck on the phone for extended periods of time. With the help of a professional virtual receptionist, this can be a reality for your medical office.