Who manages your front desk? If it’s a traditional receptionist, you’re in the minority. Small companies in brick-and-mortar offices are foregoing the traditional receptionist at an increasing rate. Why? It’s costly to hire a full-time employee strictly for administrative duties when there are more highly prioritized tasks to be handled. Instead, pair Conversational virtual receptionists with Kisi Ring to manage your front desk.
Small business and startup offices already using Conversational’s virtual receptionist services can increase their front desk coverage, strengthen office security, and “fill in the gaps” of their fully remote virtual receptionist by pairing Conversational’s services with Kisi + Ring. We’ll show you how.
Pair Our Virtual Receptionists with Kisi Ring to Manage Your Front Desk
While a virtual receptionist is an excellent tool for your office a la carte, pairing our VR services with the app integration offered by Kisi + Ring can offer additional benefits for brick-and-mortar offices.
First, let’s summarize the functions and role of each service and how they can be paired to maximize benefits for your business.
Conversational’s virtual receptionists work remotely from our North American offices. Virtual receptionists receive the calls dialed to your business and are then able to:
- Provide basic customer service
- Transfer the call to the appropriate contact at your business
- Take a message and deliver it via email
- Book, cancel, or manage appointments
Using a virtual receptionist means you can leave the office, go on vacation and more without missing business calls.
Our virtual receptionists are trained to answer the phone on the 2nd ring. They greet each caller with your custom business greeting. It’s a wonderful way to bulk up your customer service without increasing your time spent at the office or necessitating an expensive new hire.
Small to medium offices see big benefits from using our virtual receptionists.
Our virtual receptionists are available in three tiered monthly plans that can fit any budget: Starter with 100 monthly minutes, Professional with 200 monthly minutes, and Enterprise with 500 monthly minutes. Click here for our virtual receptionist pricing information.
Kisi + Ring
Kisi offers office door access functionality directly from your smartphone or tablet. Ring offers a unique “video doorbell” service that allows users to see who’s at the door.
The two companies teamed up to provide Kisi + Ring functionality. This results in an ability to see who’s at the door and let them in (from anywhere in the world) using the Kisi smartphone “key.” As their website notes, “With Ring you’re always at the office, and with Kisi you can always unlock your door.”
It’s nearly enough to completely manage your office front desk. The only problem with this technologically-advanced arrangement? You’re still stuck answering your business phone calls and managing your appointments. Using Kisi + Ring alone only provides you with the ability to deal with in-person visitors, guests, and customers.
However, pairing Conversational virtual receptionists with Kisi Ring solves that problem. A virtual receptionist provides you with the ability to handle incoming calls, manage appointments, deliver better customer service, and more.
Pairing Conversational’s Virtual Receptionists with Kisi Ring
Here’s how it works. Your virtual receptionist covers the phones, messages, appointments, and basic customer service. Kisi + Ring covers your actual front desk area and helps beef up security at the office.
Pairing the two results in a synergy of functionality that makes it easy to manage your front desk. You can do this without having a traditional receptionist there to greet customers, answer calls, and schedule appointments.
Using Conversational + Kisi + Ring
When someone arrives at your office door, you’ll receive a Ding from your Ring doorbell directly on your smartphone. Live video feed from the doorbell enables you to see who’s at the door, then choose what you want to do (let them in or deny access via Kisi).
Anyone who should have regular access to your office can be given a smartphone “key” that unlocks the door for them anytime or only during times you set. You can send expected guests a temporary “key” allowing them to enter during a specified time period without needing to be buzzed in.
When someone calls your business, the call will automatically go to your virtual receptionist. She will answer it before the 3rd ring. She’ll use the custom greeting you specify – for example, “Thank you for calling ThisBusiness, this is Name. How can I help you?” Then, she’ll either deliver basic customer service, schedule an appointment, take a message, or transfer the caller to the appropriate contact at your business.
Using Conversational virtual receptionists with Kisi Ring will enable you to completely manage your front desk and reception area without hiring a traditional receptionist. Both services will save you time as a business owner and allow you to focus your energy on your highest priorities.
Browse virtual receptionist plans here to see which tier is right for your business – Starter, Professional, or Enterprise.