Phone phobia – The reluctance or fear of making or taking phone calls ; a “fear of telephones.”
Phone phobia goes by many names – telephonophobia, telephone apprehension, phone anxiety, telephobia – but at the heart of them all is the distinct feeling of dread when the phone rings or when you’re expected to make a call.
Many people that suffer from phone phobia don’t realize there’s a name for this dread. They may feel ridiculous about their fear and reluctance to “hop on a call,” not realizing that it’s a relatively common occurrence.
Dealing with phone phobia can make an entrepreneur or business executive appear unprofessional or even dismissive to colleagues and clients that consider the phone to be an important part of business communication, rendering the biggest issue those with this phobia have to endure.
Phone phobia is a very real thing. Here’s how to tell if you have it.
Note: This site is not designed to and does not provide medical advice, professional diagnosis, opinion, treatment or services to you or to any other individual.
How to tell if you have phone phobia
Read through the statements below. If you answer ‘yes’ to at least 6 of the following statements, you may be dealing with phone phobia.
Think back to your latest phone call (inbound or outbound). Did you…
Feel severely anxious about the call?
Plan obsessively for the call to ‘cover all bases?’
Delay making the call because of anxiety?
Think you were annoying or bothering the other person?
Worry about what you would say on the call?
Worry about embarrassing or making a fool of yourself?
Avoid making the call, period, or have someone else call for you?
Obsess over the conversation afterward?
When on a call, do you…
Tremble or shake?
Have trouble focusing and lose concentration?
Feel nauseous or other GI upset?
Notice your heart is racing, palms sweaty?
If you answered ‘Yes’ to 6 or more of these statements, you may be dealing with phone phobia. Some psychologists see phone phobia as a small part of a larger problem – social anxiety – which deals with an underlying fear of making a fool of oneself in front of others or in social situations.
We all deal with this fear to some extent, but if it’s affecting your life, it may be wise to seek additional help.
What can you do about phone phobia in business?
If you think you’re dealing with phone phobia and you’re a business owner or customer-facing employee, you will need to make some changes to make things easier on yourself. Phobias don’t disappear overnight, and even with treatment, talking on the phone may never be 100% comfortable for you.
While we can’t recommend specific treatment options for those suffering from phone phobia, we do have a solution that can help quell the anxiety. If answering the phone causes you to feel fear, dread, and stress, why not hire someone else to do it for you?
We offer virtual receptionist services for business owners that either don’t have time or simply hate answering the phone. We’ll route your existing phone number to our office (or assign you a special toll-free number) so our team of virtual receptionists can take your calls, deliver messages via email, and handle your scheduling and appointments.
You won’t ever have to take another business call again with Conversational virtual receptionists there to cover the phones. Learn more about our virtual receptionist services and monthly plans here.