The salon industry is a merciless industry. It can be extremely difficult to obtain new clients. Every beauty salon has to deal with the daily grind of taking, making, rescheduling, and cancelling client appointments. It’s time-consuming, but essential in this industry.
There is a positive, though – something we call “hairdresser loyalty.” Once a client finds a stylist they like, they typically stick with that stylist.
With that being said, you don’t want to lose the opportunity to hold onto a customer and have them go somewhere else because they couldn’t get booked in with their salon or stylist of choice.
Why you need a salon receptionist
You can utilize a virtual salon receptionist to manage your appointments and phone calls for around $120/month – a fraction of the cost of hiring a salon receptionist.
Your virtual salon receptionist will answer your phone calls as though they are in the salon with you and use online scheduling software so you’ll have instant access to all new appointment information as soon as it’s scheduled.
Your customers will thank you!
Never over-book, under-book, or miss an appointment again with our lauded appointment management and free appointment reminder service.
Scheduling appointments eats up stylists’ time
Most salons have a mix of staff and hairdressers taking care of their scheduling on their own, but this task can actually be difficult to juggle and not very customer friendly. Scheduling appointments eats up valuable time for stylists, takes the stylist’s attention away from the client currently in the chair, and is better left to a professional virtual salon receptionist.
Hire a virtual salon receptionist to help
When a customer calls, you will not have to stop what you are doing in order to answer the phone or update an existing appointment. You also won’t have to worry about clicking through a software program in order to find an available time slot, leaving your existing client in the chair feeling “unattended.”
Most importantly, you will not have to worry about losing an appointment because a virtual salon receptionist can handle all of that for you.
Benefits of a virtual salon receptionist
When you use a virtual reception service you are saving yourself time while staying organized. This, in turn, leaves you more time to focus on what you as a stylist know best – offering amazing hair and beauty services.
Everyone else will be scrambling to try to cut hair while answering the phone and making appointments. All you will have to worry about is cutting hair and building that long lasting client relationship.
Another benefit to outsourcing to a virtual salon receptionist is that no one can possibly work every waking hour. You are only able to cut and style hair for so many hours a day. The problem is that customers may want to call or schedule appointments at any time during the day or on a whim.
If you happen to take the afternoon off, then you will most likely be away from any form of communication with your clients or potential new customers.
With a virtual salon receptionist, you will never have to worry about missed opportunities. When a customer calls, the virtual receptionist will automatically answer the phone for you using your selected personalized greeting. They will take down all of the person’s information and if they wish to schedule an appointment, your virtual receptionist can certainly do that for you.
When you get back to the salon, you can then retrieve your messages and then return any calls if necessary knowing there were no missed opportunities. Think smart and stay ahead of the competition.
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