With the advances of technology, people are becoming more and more impatient. They want a response, and they don’t want to have to wait. This can be hard on the small business owner. The demand to care for every missed phone call can be large, and most of their work day can be spent on caring for these phone calls.
Miss phone calls can add stress to you and your employees. It can actually make you feel like you are never getting a break from the office. Many business owners are finally coming to the realization that they can no longer lean on voice mail. Many customers will not even leave a voicemail, because they think caller ID has warranted them a return call from you.
All calls that come into your office are important, but what do you do when staff members are busy with other task, on weekends, or during after-hours?
An Answering Service
What is an answering service? It is a service that forwards all your office calls to a real live person. They are available anytime you want them, and are the perfect solution for the small business owner who does not want to rely on voicemail any longer. An answering service will tend to your phone calls in a professional manner.
They will screen your calls, gather customer information, forward calls to the right staff members, and help book appointments or complete a sale. An answering service is a team of professionals who have been trained to care for all your customer’s needs. Your customers will appreciate talking to a real person, rather than a machine.
There are many benefits to having an answering service care for phone calls, rather than voice mail. Urgent phone calls will be attended to within a timely manner, and clients will feel valued because they are getting the attention that they require. You run the risk of losing income when you rely on voice mail. People want to talk to a human, and many times they will not call back if they get voice mail.
An answering service will be there regardless of vacations or sicknesses. They are an affordable solution when it comes to staffing your office while other staff members are not available. Plus, they are contracted, so you do not have to pay full time benefits.
Your office staff will become more productive because they will not have to continually stop to answer the phone. There will be less interruptions in your office, and staff members will be less stressed.
Outstanding Customer Service
Your customers will appreciate the outstanding customer service that they are receiving. They will continue to turn to you with all their business, because they will know that their issues will be handled in a timely manner.
Outsourcing your phone calls will benefit you, staff members and customers. You will be able to get more work done, and your office will generate more revenue. An answering service is the best choice when it comes to phone calls. You never have to miss another phone call.