When you own a solo or small Law Firm, you more than likely have to watch your budget. You are not in the position to hire office staff, as it is not feasible. There are affordable solutions that can help your solo or small Law Firm become highly successful and ensure client’s needs are cared for.
You will not always be available to answer the phone. As a lawyer, you have court dates, depositions, settlement conferences, and a load of other engagements that will not take place in your office. You need someone to care for your phones when you are not around.
Why Hire a Virtual Receptionist?
A virtual receptionist is just that. It is a real live person who conducts their work in a virtual setting. They will be located in a remote location, which has many benefits. A virtual receptionist will have all the equipment they need to complete their jobs efficiently; this includes software that will make their phone lines appear as yours.
They can perform multiple task, which includes taking detailed messages, screening phone calls, and forwarding calls to the correct staff members. If you wish, phone calls can even be forwarded to your cell phone, which is great if you want the day off but need to handle important phone calls.
A virtual receptionist is an affordable choice, as you will not have to pay them full time benefits. Nor will you have to worry with training them. Plus, they are available as you need them. So, if you only need their help a few hours while you are out of the office, then it is not a problem.
A virtual receptionist will charge a fee, which could vary according to how often you need them. Many of them will charge a flat fee and give you a list of what their service will include for the price quoted. Some may even offer you an introductory period, where their service is cheaper or even free. This will help you understand how useful a virtual receptionist can be, and allow you to assess their services.
Some may charge extra for certain task, such as booking appointments or completing orders. The important thing is to find a virtual receptionist who suits your needs, offers high quality service, and is affordable. Do not be left with hidden charges, make sure you know what their service includes.
Sure, you have the choice when it comes to an automated machine or hiring a live virtual receptionist. You need to ask yourself, how would my clients feel when calling into my office if they were greeted by a machine?
In most cases, the client may not call back. They want to be reassured that their issues are being cared for. Give your clients a good first impression by going with a live virtual receptionist.
When you are dealing with clients who are going through the legal system, it could cause an array of emotions. You want to ensure the best possible customer service, and a virtual receptionist can provide exceptional care to all your clients.