With advancements in technology, it is highly important that you jump on board by using the internet to advertise your business. Sites such as Groupon and Living Social can draw in a number of customers, and help your business grow.
These types of sites offer deals, and everyone loves to save money. Many times, customers will be enticed to try your products or service because they will be receiving such a deep discount. However, it can be hard for a small business to keep up with these types of advertisements, when they are stuck running other parts of their business.
In addition, these sites will draw more phone calls to your office, which will leave you tied up answering the phones. Sure, you manage to care for your phones on a daily bases, but an influx of calls can cause you to search for added support.
Don’t Miss Opportunities
You never want to miss out on an opportunity, but you do not have the ability to hire another full time staff member. Nor do you have the time to train them to care for each phone call. An answering service is a great solution for both small and large businesses.
Answering services allow you to grow your business without having to pay a lot of out of pocket cost. You can choose how and when you will use an answering service. If you are running a promotional sale on Groupon or Living Social you could hire the answering service to help you just during your promotional period.
Gain New Customers
This gives you the chance to gain new customers without the added cost of adding another full time staff member. An answering service is trained to schedule, change or cancel appointments. They have the ability to answer frequently asked questions, as well as complete sales, screen phone calls and complete small task you assign them.
Freeing Up Your Staff
It will free up your other staff members to complete their daily task, without having the added interruptions of answering the phone. You will not have to pay full time benefits, nor will you have to worry about someone calling in sick. You can also use this service to extend your hours, so they can get their questions answered before and after your office closes.
Better Customer Service
Your customer service will improve, and that alone will have customers returning to do business with you. Coupon sites really offer a lot to a small business. You will have the ability to reach more potential customers, while introducing the products that you offer.
When you make the decision to start a discount campaign on Groupon or Living social, ensure that you are fully prepared to handle the increase phone calls that will come into your office. The easy solution is hiring an answering service. You will not have to worry about going through an interview process to find a skilled person to handle your phone calls.
When you hire an answering service, you will gain the help of a knowledgeable person who has a great phone presents. This will make a huge difference in your promotional period. When customers receive great customer service, they will come back time and time again.
Gain new business, and do it in a way that will create reoccurring customers. You never want to go into a promotional campaign without having the appropriate staff to care for potential clients. First impressions are everything, so you want to make sure that your clients get a good one.