Many businesses have used voicemail for phone calls they cannot answer. However, more and more businesses are realizing that this is not the best method, and they are switching to answering services.
Cell Phone Voicemail
Many voicemail services can be quite pricy, and it does not make a good impression on your clients. We live in the digital age, and voicemail is a standard service for most cell phones. Roughly 91% of adults have cell phones, and voicemail has changed along the way.
It is very typical for a small business owner to still utilize the voicemail that comes with their cell phone. However, the world is ever changing. More individuals are self-employed, and those numbers continue to rise. It is predicted that about 75 million individuals will be self-employed by 2020.
Competition is ever growing, and freelancers now need to up their game to gain new customers. That means making their customers feel more valued. Although, we live in the digital age, people do not want to talk to a machine. They want to have live interaction with a person.
Voicemail is very impersonal, and can cause you to lose business. There is always the potential of your voicemail malfunctioning.
It has been proven in a report by Forbes that 80% of individuals who receive voicemail when making a phone call, will hang up. A report by New York Times suggested that 20% of all voicemail messages are never listened to, and 30% are not listened to for 3 days or more.
Some cell phone companies make it difficult for individuals to set up their voicemail. This deters a lot of users from utilizing this service altogether. Many small business owners have come to the realization that using voicemail is hindering their business. That is when they decide to employ an answering service to care for their customers.
A Live Answering Service is Better
A live answering service can benefit your business in a variety of ways. It tells your customers that you care about them, and their business is important to you. You will not have to worry with hiring a full time staff member, or training them to answer your phone.
An answering staff is fully knowledgeable of how to care for your phones in a professional manner. You will no longer have to worry about missing out on potential clients because your voicemail malfunctioned. You will get your messages in a timely fashion, and your customers will enjoy the personalized attention that they are receiving.
No worries if you’re out for the day, because an answering service will be able to care for any phone calls that come into your office. A virtual receptionist is stationed in a remote location, which means they can care for phone calls when your office is closed. Plus, you have the flexibility of choosing when to employ the help of an answering service.
When it comes to greeting your customers, a live person will always win over your clientele. Voicemail is a thing of the past, and an answering service can help your business grow.