Lawyers often run solo firms, but this doesn’t mean they don’t need help. A virtual receptionist can be exactly what a solo practicing lawyer needs. There are several great benefits to help an attorney out, especially if they are on a tight budget.
When you receive a call and you are gone, it often goes to voicemail. However, you may have already noticed, not everybody that calls will leave a voicemail. This means you could be losing money every single time somebody hangs up and calls another lawyer. Here’s how a virtual receptionist can not only save you money, but also help you make more money.
Never Miss a Call
Your business hours may not start until 8am or 9am and they may only run until 5pm or 6pm. Even if you work longer, you may have a habit of turning off the phones when you are working on a case. This doesn’t have to keep you from missing any calls or opportunities to make money.
When you hire a virtual receptionist service, they will make sure you don’t miss any calls. They will take all of your calls, handle setting appointments with potential clients and even answer any basic questions a caller may have. This can keep your business running smoothly while you are out of the office.
Who answers your phones while you are in court or meeting with a client? You are only one person and there is only so much you can handle. If you’re out of the office, a virtual receptionist will make sure your phone calls are still answered.
Far Less Expensive than a Full-Time Receptionist
You may be aware that you need a receptionist, but know you cannot afford even the entry-level salary of $25K per year. Not only does your budget not have room for a receptionist salary, but you also cannot afford benefit, paid sick time, paid vacations or the necessary office space to give them a desk. This doesn’t have to keep you from having a receptionist.
With a virtual receptionist, you can start for as low as $99 per month. Plans go up to about $1,000 per month, if you have a high call volume. For most solo attorney firms, a plan for less than $500 per month will work just fine. Instead of spending $25K per year, you can spend about $6K.
For about 20% of the cost of a full time receptionist, you can hire a virtual receptionist team. You won’t have to worry about any missed calls due to breaks for lunch, smoking, vacation or any other reason. Instead, you gain more coverage than a full time, in-house receptionist.
A regular receptionist might work from 9am to 5pm, Monday through Friday. They will work a 40-hour week or less. A team of virtual receptionist will cover you from 7am to 8pm, seven days per week. This means you get about double the coverage for about 20% of the price.
Better Phone Skills
Virtual receptionists are professionally trained to provide exceptional service over the phone. They know how to handle all types of callers and they know how to help you grow your business. If you want a team of professionals with great phone skills, a virtual receptionist service is your best choice.
Will Make You More Money
As a solo firm, you need every case you can handle. If your docket isn’t full, there’s an issue. You should be bringing in so much business that you are seriously considering hiring an associate or two.
A virtual receptionist can help you gain more business and make more money. About 50% of the business solo firm lose is due to missed phone calls. You can gain it all back by having a live person take your calls, even when you’re in court. They can set an appointment without you even knowing it until you look at your calendar.
Even just one caller a month saved by your virtual reception team will pay for the monthly cost and more. Sure, some cases won’t be worth as much as others, but what if you missed a case worth $25K or more? A virtual receptionist will keep you from missing out on cases, both small and large.
There are several reasons a solo law firm needs a virtual receptionist service. If you want to make more money, never miss a call and avoid the high cost of an in-house receptionist, hire a virtual receptionist instead.